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Smart Hub Type A disconnects every few minutes

thomasannand
Newbie
Posts: 3
Registered: ‎06-08-2022

Smart Hub Type A disconnects every few minutes

Hello,

 

I am trying to fix my mother's WIFI which has been down since this afternoon. Done a factory reset and re-entered her Plusnet details on the router settings (@plusdsl.net). The router will connect for only about 60 seconds then disconnect for 10 minutes before repeating. I am not sure what other settings could cause this. Smart setup is off. I have attached a photo of the event log.

 

Please any help very appreciated, thank you!

 

 

 

5 REPLIES 5
Mustrum
Community Veteran
Posts: 3,641
Thanks: 1,077
Fixes: 77
Registered: ‎13-08-2015

Re: Smart Hub Type A disconnects every few minutes

Its likely you have a line fault, dial 17070 option 2. Is the line quiet?

 

Not much to tell with your log, those entries are just one event, you need to apply a filter to narrow things down a bit - WAN would be my first option.

thomasannand
Newbie
Posts: 3
Registered: ‎06-08-2022

Re: Smart Hub Type A disconnects every few minutes

Thanks, unfortunately there is no landline. Just a DSL cable straight into the router.
thomasannand
Newbie
Posts: 3
Registered: ‎06-08-2022

Re: Smart Hub Type A disconnects every few minutes

This is the event log filtered by WAN, can you pull anything from that?

Mustrum
Community Veteran
Posts: 3,641
Thanks: 1,077
Fixes: 77
Registered: ‎13-08-2015

Re: Smart Hub Type A disconnects every few minutes

Not really, its only a 5/6 min period of time.

A simple old fashioned [hone is one of the best tools you can have to help identify line issues.

 

Follow the help guides, use the automated test tools, or simply ring in and report a fault.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,633
Thanks: 10,208
Fixes: 1,606
Registered: ‎21-04-2017

Re: Smart Hub Type A disconnects every few minutes

Hi there,

I'm really sorry to see your mother's broadband is not working.

Is this still the case now? If so could you private message me her account username? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet