Smart Hub Type A disconnects every few minutes
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- Smart Hub Type A disconnects every few minutes
Smart Hub Type A disconnects every few minutes
06-08-2022 7:50 PM
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Hello,
I am trying to fix my mother's WIFI which has been down since this afternoon. Done a factory reset and re-entered her Plusnet details on the router settings (@plusdsl.net). The router will connect for only about 60 seconds then disconnect for 10 minutes before repeating. I am not sure what other settings could cause this. Smart setup is off. I have attached a photo of the event log.
Please any help very appreciated, thank you!
Re: Smart Hub Type A disconnects every few minutes
06-08-2022 8:03 PM
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Its likely you have a line fault, dial 17070 option 2. Is the line quiet?
Not much to tell with your log, those entries are just one event, you need to apply a filter to narrow things down a bit - WAN would be my first option.
Re: Smart Hub Type A disconnects every few minutes
06-08-2022 8:10 PM
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Re: Smart Hub Type A disconnects every few minutes
06-08-2022 8:26 PM
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This is the event log filtered by WAN, can you pull anything from that?
Re: Smart Hub Type A disconnects every few minutes
06-08-2022 10:37 PM
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Not really, its only a 5/6 min period of time.
A simple old fashioned [hone is one of the best tools you can have to help identify line issues.
Follow the help guides, use the automated test tools, or simply ring in and report a fault.
Re: Smart Hub Type A disconnects every few minutes
10-08-2022 12:31 PM
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