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Signed up for Plusnet FTTP 900 - received 2 routers

Neo2
Newbie
Posts: 1
Registered: ‎15-07-2025

Signed up for Plusnet FTTP 900 - received 2 routers

Hi - I recently signed up for Plusnet 900MBPS service on FTTP.  For some reason Plusnet sent me 2 routers - a Plusnet hub which is the one I am using, but they also sent me a "Smart Hub Plus" which is EE branded.  

I called Plusnet and asked them why, but whoever I spoke to said it must be a mistake.

Both routers arrived in the same transparent bag by and the same delivery (only one of them had my address label).

Did anyone else receive 2 routers instead of 1?

2 REPLIES 2
jab1
The Full Monty
Posts: 22,745
Thanks: 7,951
Fixes: 334
Registered: ‎24-02-2012

Re: Signed up for Plusnet FTTP 900 - received 2 routers

@Neo2 Personally, I would just return the EE branded Hub.

See this page for details: https://www.plus.net/help/broadband/returns/

John
MisterW
Superuser
Superuser
Posts: 18,464
Thanks: 7,852
Fixes: 528
Registered: ‎30-07-2007

Re: Signed up for Plusnet FTTP 900 - received 2 routers

@Neo2 the warehouse is common across the BT group brands , so it sounds like a mistake in the dispatch system that's included the EE hub iin your package.If there's a return label with the EE hub then as @jab1  says , return it.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.