Signed up for Plusnet FTTP 900 - received 2 routers
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Signed up for Plusnet FTTP 900 - received 2 routers
16-07-2025 1:28 PM
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Hi - I recently signed up for Plusnet 900MBPS service on FTTP. For some reason Plusnet sent me 2 routers - a Plusnet hub which is the one I am using, but they also sent me a "Smart Hub Plus" which is EE branded.
I called Plusnet and asked them why, but whoever I spoke to said it must be a mistake.
Both routers arrived in the same transparent bag by and the same delivery (only one of them had my address label).
Did anyone else receive 2 routers instead of 1?
Re: Signed up for Plusnet FTTP 900 - received 2 routers
16-07-2025 1:36 PM
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@Neo2 Personally, I would just return the EE branded Hub.
See this page for details: https://www.plus.net/help/broadband/returns/
Re: Signed up for Plusnet FTTP 900 - received 2 routers
16-07-2025 1:40 PM
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@Neo2 the warehouse is common across the BT group brands , so it sounds like a mistake in the dispatch system that's included the EE hub iin your package.If there's a return label with the EE hub then as @jab1 says , return it.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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