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Router settings for TP-Link VR2100 (AC2100)

FIXED
MorayM
Newbie
Posts: 3
Fixes: 1
Registered: 2 weeks ago

Router settings for TP-Link VR2100 (AC2100)

I've just switched to Plusnet and am trying to configure my TP Link Archer VR2100 router to use instead of the supplied one. I've put in all the settings from the help page and the broadband settings in the Member Centre but I still can't connect. Can anyone see what settings I've missed? (see attached screenshot)

6 REPLIES 6
BrightonRock
Pro
Posts: 449
Thanks: 117
Fixes: 7
Registered: ‎09-04-2016

Re: Router settings for TP-Link VR2100 (AC2100)

One immediate and (possibly) unhelpful suggestion. The user name should be <you>@plusdsl.net

I don't see the ".net" bit in your screen shot.although that may be an artefact of the way you took the shot or of the display on the router.

MorayM
Newbie
Posts: 3
Fixes: 1
Registered: 2 weeks ago

Re: Router settings for TP-Link VR2100 (AC2100)

The username is correct, the field in the router settings just cuts it off in the screenshot!

Strat
Moderator
Moderator
Posts: 30,661
Thanks: 3,503
Fixes: 515
Registered: ‎14-04-2007

Re: Router settings for TP-Link VR2100 (AC2100)

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 92.0 (64-bit)

Baldrick1
Seasoned Hero
Posts: 6,982
Thanks: 3,108
Fixes: 214
Registered: ‎30-06-2016

Re: Router settings for TP-Link VR2100 (AC2100)

@MorayM 

From your settings I assume that’s you have set it for VDSL and you are on a fibre product?

I am confused what the default gateway refers to. If it’s your Plusnet IP address gateway then this needs to automatically pick this up from Plusnet. What are the options available on the drop down list?

MisterW
Superuser
Superuser
Posts: 9,887
Thanks: 2,642
Fixes: 200
Registered: ‎30-07-2007

Re: Router settings for TP-Link VR2100 (AC2100)

I've just switched to Plusnet

@MorayM  have you received the notification that your switch has completed ?

What is the state of the LED's on the top panel ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MorayM
Newbie
Posts: 3
Fixes: 1
Registered: 2 weeks ago

Re: Router settings for TP-Link VR2100 (AC2100)

Fix
Good spot! The gateway settings were still set for my old provider. I've done a factory reset of the router and put all the information back in and it's all working. Thanks everyone for your help!