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Router needs returning?

GizmoHKG
Hooked
Posts: 5
Thanks: 1
Registered: 13-12-2016

Router needs returning?

Helo! Writing on behalf of my parents who are plusnet subscribers. Having installed a third-party router, they are now in possession of a 'Thomson' and a 'technicolour' router from plusnet. Do these need to be returned at any point, or is it safe to dispose of? cheers!

6 REPLIES
Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: Router needs returning?

they don't need to be returned but I would recommend keeping them as a backup

 

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Router needs returning?

Hello there, @GizmoHKG

If you would like to dispose of them you can do. Probably would recommend safely recycling them.

But I do agree with Jim; keeping them as a backup could also be a good idea.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: Router needs returning?

You didn't mention the need to remove it from the account TR-069 setup or disabling it via the portal

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Router needs returning?

That's a good point.

Although I was assuming the routers would either be kept as a backup or the parts safely recycled into something else.

If the routers are donated or sold, I would recommend the auto setup TR069 feature is disabled by going to:
https://www.plus.net/automatic_hardware_setup/index.php
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
GizmoHKG
Hooked
Posts: 5
Thanks: 1
Registered: 13-12-2016

Re: Router needs returning?

Many thanks, both!

 

Just to confirm, disabling the auto setup would stop these routers (or any others that may be sent from Plusnet in the future) from automatically connecting to my parents' account, rather than any new (third-party) routers plugged into their home network automatically connecting to their Plusnet account?

 

I think that's correct? TR069 won't apply to third-party routers.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Router needs returning?

Yep. Third party routers wouldn't connect to a Plusnet account using TR069. They would need to be set up manually using the broadband username and password of the account.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support