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Router is flashing red and has been unable to connect to the Internet for four days.

Emi009
Newbie
Posts: 2
Registered: ‎20-12-2019

Router is flashing red and has been unable to connect to the Internet for four days.

Around four days ago our router stopped connecting to the Internet. We tried all the troubleshooting options and it remains orange with a flashing broadband light. What do we do now?
1 REPLY 1
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,959
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: Router is flashing red and has been unable to connect to the Internet for four days.

Hi @Emi009,

 

I'm very sorry that your broadband hasn't been working and for the delay in getting back to you on here.

 

Having checked your account I can see that, since making this post, you have reported the fault and some work has been carried out to resolve this. It appears that everything is now back to normal and your broadband is back up and running. Please let us know if you are still experiencing any problems or if there's anything further that you'd like to discuss.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team