I'm very sorry that your broadband hasn't been working and for the delay in getting back to you on here.
Having checked your account I can see that, since making this post, you have reported the fault and some work has been carried out to resolve this. It appears that everything is now back to normal and your broadband is back up and running. Please let us know if you are still experiencing any problems or if there's anything further that you'd like to discuss.
If this post resolved your issue please click the 'This fixed my problem' button