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Router is creaking and has cobwebs in its firmware

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Dabbler
Posts: 21
Thanks: 1
Registered: ‎01-03-2013

Router is creaking and has cobwebs in its firmware

Hi,

I have resorted to the power button today on the router, it decided massive packet loss was a good thing and would not serve the web management page so it had an enforced rest.

This has happened a couple of time since but it has managed to recover.

 

The firmware looks to be a bit old

3 - Firmware version: 7.273.1_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode Fibre

 

I believe you need to push the firmware for updates to this device ?

Can somebody wind a handle somewhere to make this happen please

8 REPLIES 8
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Dabbler
Posts: 21
Thanks: 1
Registered: ‎01-03-2013

Re: Router is creaking and has cobwebs in its firmware

Hey if you are all a bit busy to push a firmware update, that's OK, these are unprecedented times after all.

I might just buy another bit of hardware to replace both the boxes and lob this kit in the bin.
When I say bin I mean the W.E.E. skip when I can go there again.

 

 

 

 

I'll make sure the new kit also works with Zen, just in case that becomes plan B.

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Community Gaffer
Community Gaffer
Posts: 14,570
Thanks: 2,182
Fixes: 152
Registered: ‎04-04-2007

Re: Router is creaking and has cobwebs in its firmware

Fix

Not sure if it's likely to help with your problem, but I've just pushed a more recent firmware to your device. It will have rebooted to apply the update.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Dabbler
Posts: 21
Thanks: 1
Registered: ‎01-03-2013

Re: Router is creaking and has cobwebs in its firmware

Many Thanks Bob!

It was lagging like Quake on Dial-up at points, lets see how it goes with less cobwebs.

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Dabbler
Posts: 21
Thanks: 1
Registered: ‎01-03-2013

Re: Router is creaking and has cobwebs in its firmware

Just to follow up, this seems have made a huge improvement to throughput and stability!

 

It could just be people have been slacking off as its Friday but I am happy with this upgrade.

 

Thanks again Bob.
Somebody at Plusnet buy that man a beer.

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Newbie
Posts: 3
Registered: ‎02-05-2020

Re: Router is creaking and has cobwebs in its firmware

Hi @bobpullen 

 

Any chance you can push the latest firmware to my router, with the 5Ghz fixes.

 

I'm a returning customer (activated on 30th) and have had to resort to dusting off my old Hub 1 as new router was only dispatched after a call to support and is still in the post.

Current firmware is Software version 4.7.5.1.83.8.237.2.2 | Last updated 27/10/17

Thanks

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Newbie
Posts: 2
Thanks: 1
Registered: ‎02-05-2020

Re: Router is creaking and has cobwebs in its firmware

Hi @bobpullen .

 

Could you do the same for me please?

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 28/03/19

 

Thanks

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Community Gaffer
Community Gaffer
Posts: 14,570
Thanks: 2,182
Fixes: 152
Registered: ‎04-04-2007

Re: Router is creaking and has cobwebs in its firmware

@tonycathome & @rjweath, this thread is about the Plusnet Hub Zero, not the Plusnet Hub One.

Regardless, I've pushed an update to your router @tonycathome - you'll need to reboot to apply it.

@rjweath, I've replied to the message you sent me.

For anyone else who may be looking for Hub One updates, please refer to the thread here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Newbie
Posts: 2
Thanks: 1
Registered: ‎02-05-2020

Re: Router is creaking and has cobwebs in its firmware

Sorry, I'm new to the forum. Thank you Bob.