Router disconnects when traffic is high

[#1]

My router seems to lose the connection to the PPPoE whenever I start an application downloading a lot (youtube-dl, Steam, sftp). I there something I can check on my side to understand why this happens?

[#2]

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

[#3]

Hi @eapetitfils

If you haven't already done so, I would first advise having a run through our troubleshooting steps here:  https://www.plus.net/help/broadband/connection-troubleshooting/ and getting your router connected into the test socket for the time being as shown here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

If the issues then persists in the test socket, please log a fault here with us: https://faults.plus.net and if you let us know once done, we can investigate further.

[#4]

Hi @eapetitfils, welcome to the forums! I've checked this out for you and sent a Hub One router out to see if this helps eliminate this issue. Let us know if you still have problems following this.

[#5]

Thanks a lot, I'll check the results after the installation.