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Router Dropping WiFi (FTTP)

jimscott
Grafter
Posts: 30
Thanks: 2
Registered: ‎29-10-2017

Router Dropping WiFi (FTTP)

Hi,
I am having issues that has not really bothered me in the past but now we are working from home it is becoming a problem. Our Plusnet Router is a PlusNet Hub One (Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 25/03/19). Should I purchase an off the shelf router or can PlusNet supply another?

Tried changing channels etc, works ok for a while then devices start dropping off and have to reconnect. Sometimes several times a day.

Ethernet connections are fine and internet is not an issue on cable.

Jim
5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 24,797
Thanks: 4,489
Fixes: 1,139
Registered: ‎11-01-2008

Re: Router Dropping WiFi (FTTP)


Moderators Note


This topic has been moved from FTTP to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Router Dropping WiFi (FTTP)

Hi @jimscott,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=200578455

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team
unicorn09
Hooked
Posts: 5
Thanks: 1
Registered: ‎02-04-2020

Re: Router Dropping WiFi (FTTP)

Hi @EdWeasley, I'm suffering exactly the same issue and posted yesterday (https://community.plus.net/t5/My-Router/Wifi-Dropping-Out/td-p/1721557) but I haven't received a reply from anyone yet. Are you able to help me too please?

 

@jimscott sorry for jumping on your thread!

jimscott
Grafter
Posts: 30
Thanks: 2
Registered: ‎29-10-2017

Re: Router Dropping WiFi (FTTP)

No worries. Had this issue a while. To be honest I am about to disable the WiFi on the router and invest in a decent accesspoint.
unicorn09
Hooked
Posts: 5
Thanks: 1
Registered: ‎02-04-2020

Re: Router Dropping WiFi (FTTP)

Thank you. I'm not sure what to do, but it's becoming more and more infuriating!!