Router Dropping WiFi (FTTP)
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Router Dropping WiFi (FTTP)
31-03-2020 3:55 PM - edited 31-03-2020 3:55 PM
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I am having issues that has not really bothered me in the past but now we are working from home it is becoming a problem. Our Plusnet Router is a PlusNet Hub One (Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 25/03/19). Should I purchase an off the shelf router or can PlusNet supply another?
Tried changing channels etc, works ok for a while then devices start dropping off and have to reconnect. Sometimes several times a day.
Ethernet connections are fine and internet is not an issue on cable.
Jim
Re: Router Dropping WiFi (FTTP)
01-04-2020 6:30 AM
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Moderators Note
This topic has been moved from FTTP to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Router Dropping WiFi (FTTP)
03-04-2020 6:44 PM
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Hi @jimscott,
Thank you for taking your time to get in touch.
I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=200578455
Kind regards,
Josh
Re: Router Dropping WiFi (FTTP)
03-04-2020 8:40 PM
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Hi @EdWeasley, I'm suffering exactly the same issue and posted yesterday (https://community.plus.net/t5/My-Router/Wifi-Dropping-Out/td-p/1721557) but I haven't received a reply from anyone yet. Are you able to help me too please?
@jimscott sorry for jumping on your thread!
Re: Router Dropping WiFi (FTTP)
03-04-2020 8:52 PM
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Re: Router Dropping WiFi (FTTP)
03-04-2020 8:56 PM
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Thank you. I'm not sure what to do, but it's becoming more and more infuriating!!
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