cancel
Showing results for 
Search instead for 
Did you mean: 

Returning a router

Finlee
Hooked
Posts: 9
Registered: ‎12-08-2018

Returning a router

Hi,

I got a replacement router but stupidly threw out the sticker on the box stating where the router should be returned to. Is it also worth informing plusnet direct as I don't want to be charged for not returning the defective one as quick as I'd like.
Thanks
Chris
4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,333
Thanks: 5,960
Fixes: 997
Registered: ‎21-04-2017

Re: Returning a router

Hiya Chris.

No worries at all. I've sent you a new returns bag now which should arrive next week.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Finlee
Hooked
Posts: 9
Registered: ‎12-08-2018

Re: Returning a router

Hi, I have the blue bag but it states there should have been a sticker I used however this has been thrown away. Will you be including the sticker. Thanks
Chris
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,333
Thanks: 5,960
Fixes: 997
Registered: ‎21-04-2017

Re: Returning a router

You should receive everything you need to return the router to us which I'd expect should include the sticker.

Alternatively if it's easier feel free to just recycle it yourself in line with https://www.plus.net/help/legal/plusnet-and-the-weee-legislation/

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Finlee
Hooked
Posts: 9
Registered: ‎12-08-2018

Re: Returning a router

We have a WEEE skip at work that I'll dispose the router into. I thought you needed it back to recondition etc.

Thanks
Chris.