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Recontracted/Upgraded Fibre Broadband But Still No Hub Two Delivered

Toela65
Newbie
Posts: 1
Registered: ‎05-09-2016

Recontracted/Upgraded Fibre Broadband But Still No Hub Two Delivered

HI,

 

Over a month ago now I upgraded our Plusnet Fibre Broadband service to Unlimited Fibre Broadband Extra and selected and paid for a new Hub Two Router that I was entitled to as I re-contracted for a further 18 months.

However, its over a moth later and despite Order Tracker saying a Router has been dispatched it is yet to arrive. I really need the Hub Two to arrive soon as the original Hub I have isn't working properly anymore (5Ghz band not working) and the wifi bandwidth is struggling to cope with the amount of wifi devices we have in the house currently.

 

Is there anyone who has experienced the same? Is there anyone from Plusnet reading this who can help with this issue please?

 

Many thanks in advance for any advice/help offered.

Sarah Wareing.

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Recontracted/Upgraded Fibre Broadband But Still No Hub Two Delivered

Thanks for your post @Toela65 and welcome to our Community Forums.

I'm sorry to see you've not received your Hub Two yet.

I've just placed the order for it now so you should get the router within the next few days, next week at the latest.

Let us know if you have further issues or there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet