cancel
Showing results for 
Search instead for 
Did you mean: 

Really poor WiFi performance recently.

FIXED
jab1
Legend
Posts: 18,961
Thanks: 6,216
Fixes: 286
Registered: ‎24-02-2012

Re: Really poor WiFi performance recently.

@RealAleMadrid I agree with your suggestion re the 2.4GHz channel. Even though the OPs signal strength on there is 100%, the other one is also high, so maybe a switch to ch11 is a good idea.

As  to the no signal issue for @Mark8147  - I'll come back to that later, got things to do elsewhere.

John
Baldrick1
Moderator
Moderator
Posts: 12,339
Thanks: 5,528
Fixes: 429
Registered: ‎30-06-2016

Re: Really poor WiFi performance recently.

@Mark8147 

As an experiment go into the hub Advanced Wireless settings and turn off the 5GHz band and see if that helps.


Moderator’s Note

This topic has been moved from Broadband to My Router

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Mark8147
Dabbler
Posts: 11
Thanks: 1
Fixes: 1
Registered: ‎25-02-2023

Re: Really poor WiFi performance recently.

Fix
I ran into the neighbours this morning and our problems did in fact develop when they started using Plusnet. I changed the 2.4ghz channel from 6 to 11 and it seems to have worked, all devices upstairs are working at full speed.
jab1
Legend
Posts: 18,961
Thanks: 6,216
Fixes: 286
Registered: ‎24-02-2012

Re: Really poor WiFi performance recently.

Good news, Mark. 👍 And thanks to @RealAleMadrid for the idea, must admit it didn't occur to me last night.

John