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Plusnet Hub One - Latest Firmware

FIXED
pluscust
Newbie
Posts: 2
Thanks: 1
Registered: ‎06-04-2022

Plusnet Hub One - Latest Firmware

How would I go about getting the latest firmware on my PH1 device?
Mine is currently running 4.7.5.1.83.8.263 (last updated 21/10/2019) and I have been experiencing the known 5GHz error for the last 6 months
2 REPLIES 2
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,458
Thanks: 4,311
Fixes: 278
Registered: ‎04-04-2007

Re: Plusnet Hub One - Latest Firmware

Fix

Assuming your serial number ends '2157', then the reason you're running an older firmware is because the hub is not talking to the management platform for some reason.

I've reprovisioned the hub at this side so try factory resetting it by inserting somethign into the pinhole at the rear of the device until the status light flashes green.

Allow 5-10 minutes or so for everything to come back up and then you should see the latest firmware pushed to your device over the coming days.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pluscust
Newbie
Posts: 2
Thanks: 1
Registered: ‎06-04-2022

Re: Plusnet Hub One - Latest Firmware

Cheers Bob!

All sorted now and running the latest firmware.