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No 5ghz and android phones not connecting

FIXED
Bakerhoose1
Interested
Posts: 1
Registered: ‎18-09-2021

No 5ghz and android phones not connecting

Hi this afternoon I moved my hub 1 and when it had restarted the no 5ghz light came on and my wife and daughters phones can't find the network.  The four firesticks,  3 tablets and iPhone have all connected automatically,  can anyone help please? 

Cheers Stuart 

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,238
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: No 5ghz and android phones not connecting

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: No 5ghz and android phones not connecting

Fix

Hello @Bakerhoose1

Thanks a lot for reaching out and I'm sorry to hear about the problems you're having with your router. I've just tried getting into it on my end to check out the settings but have not been able to.Please feel free to send me a PM with the router's serial number and MAC number, I'll see if I can take a look. Smiley

 Adam
 Plusnet Help Team - Leeds