New router

[#1]

Upgraded to fibre broadband still waiting for new router to arrive not heard anything from plus net only confirmation of order, tried ringing customer service and gave up after 50 minutes, what’s going on?

[#2]

Hi @Angie64,

I have looked into the account and left a ticket to address the query you have sent to us. You can find the ticket here

The same information has also been sent to your email.