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Adding connection to my account

thelookoutiow
Newbie
Posts: 5
Thanks: 1
Registered: ‎17-01-2024

Adding connection to my account

I want to add a second broadband connection to my account but can't find a way to do this.  I could start a new account but then I need another email address.

Has anyone tried to do this?

4 REPLIES 4
jab1
Legend
Posts: 18,851
Thanks: 6,170
Fixes: 283
Registered: ‎24-02-2012

Re: Adding connection to my account

@thelookoutiow What exactly do you mean? You can only have one broadband connection on a line.

John
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Adding connection to my account

Moderator's note:
Thread moved from Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

thelookoutiow
Newbie
Posts: 5
Thanks: 1
Registered: ‎17-01-2024

Re: Adding connection to my account

The connection I want is for a different house.
jab1
Legend
Posts: 18,851
Thanks: 6,170
Fixes: 283
Registered: ‎24-02-2012

Re: Adding connection to my account

In that case, you will have to order it for that property, and it will be a totally separate account. 

You can use your current email for it, but note the new account will not have an 'individual' PN email address or facility - new accounts from mid-2023 do not have an email component.

John