New customer - no working internet
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New customer - no working internet
24-03-2021 4:30 PM
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Hi, We had the engineer round today who installed/ activated the line like they said we needed. He said it was all working and we could plug in the router and it should start working. But it will not work, When I tried it took me a page that asked me to log in which I did and it said I had the wrong information/ password which I did not. How do we get the wifi to work?
Re: New customer - no working internet
24-03-2021 4:36 PM - edited 24-03-2021 4:36 PM
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@Sarah_R Welcome to the forums. Have you had notification from Plusnet of your order being completed, or an 'activation date'?
BTOR engineers don't always pass on the correct information.
Re: New customer - no working internet
24-03-2021 4:47 PM
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Re: New customer - no working internet
24-03-2021 4:58 PM
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If you haven't been given an actual date, you may find it doesn't fully authenticate until midnight. If you still have no connection tomorrow morning, post back.
Your recollection is wrong, by the way - unfortunately it doesn't work like that.
Are you having Fibre To The Cabinet (FTTC) or ADSL ( copper cable all the way from the exchange)?
Re: New customer - no working internet
24-03-2021 5:00 PM
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Re: New customer - no working internet
24-03-2021 9:45 PM
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My internet has been of for 24 hours and still no sign of it coming on it’s a joke
Re: New customer - no working internet
25-03-2021 7:10 AM
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@lauraedavies198 You have been answered in your own thread.
Re: New customer - no working internet
25-03-2021 8:54 AM
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Moved to My Order
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