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New Router Help needed

jo1971
Browser
Posts: 2
Registered: ‎06-10-2021

New Router Help needed

Hello

Have been advised by Plusnet this morning to try a new router instead of the one supplied by Plusnet a couple of years ago to see if that will help with our slow connection and frequent dropouts. He suggested we try a tp link one but all the ones I have looked at seem to be for cable or fibre connections. We don't have cable or fibre so I am a little lost regarding what I should be looking for. Could anyone suggest a router please? Many thanks.
4 REPLIES 4
jab1
Aspiring Legend
Posts: 11,173
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: New Router Help needed

Irrespective of you being on ADSL or Fibre, try looking on eBay for a BT HH6 - they are much better pieces of kit, and configuration/setup details are on the 'My Router' board.

John
jo1971
Browser
Posts: 2
Registered: ‎06-10-2021

Re: New Router Help needed

Thanks for the recommendation/advice

jab1
Aspiring Legend
Posts: 11,173
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: New Router Help needed

Just re-reading your original post - although the HH6 is a great improvement on the PN offerings, I can't guarantee it will solve slow connections/dropouts - that is usually more a function of the BT/OR network.

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,212
Thanks: 9,163
Fixes: 1,477
Registered: ‎21-04-2017

Re: New Router Help needed

Thanks for your post @jo1971 and welcome to our Community Forums.

I'm sorry to see you're having issues with your connection.

Based on your post I suspect you may be out of contract with us if we can't replace your router free of charge. As an alternative, if you recontract we'll be happy to send you a free replacement and you'll likely get a cheaper deal too.

I'd recommend calling our Customer Options Team on 0800 013 2632 to arrange. I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team