23-09-2022 4:28 PM - edited 23-09-2022 4:30 PM
I'm actually a returning customer. Previously I was on basic Plusnet Broadband, then went fibre with Shell.
The router/modem they suppled was a Technovision, and it would take minutes to recognise my printer when I needed to use it.
I bought a BT modem, and a s/h Apple router of about 10 years old. A delight to use, as well as looking good. Recognises my printer in about 5 seconds.
I'd like to keep this router and modem configuration, so am asking if, when signing up to Plusnet, I can say no thank you to the Plusnet supplied modem, or do I have no choice other than to receive the Plusnet device ?
Fixed! Go to the fix.
You can certainly say that you don’t want it, send it back for free or keep it as a spare to be used if you have a problem.
Ring the Customer Options Team on 0800 013 2632 and discuss it with them.
Moderator and Customer
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