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My router hasn't arrived after service upgrade

SheffieldHills
Newbie
Posts: 4
Thanks: 1
Registered: ‎28-08-2020

My router hasn't arrived after service upgrade

I upgraded my existing contract a few weeks ago and was offered the new Hub Two router. My account says it was dispatched but it hasn't arrived. How do I let them know? I can't get through on the phone line and can't see where to raise a ticket. Hub One still works so it's really just an irritation.
3 REPLIES 3
jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: My router hasn't arrived after service upgrade

@SheffieldHills One of the Help Team will pick it up from here.

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,885
Thanks: 4,977
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Registered: ‎04-04-2007

Re: My router hasn't arrived after service upgrade

@SheffieldHills sorry about that.

I've placed the order for your router and you can expect it to be dispatched on Monday. Should be with you Tuesday/Wednesday.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

SheffieldHills
Newbie
Posts: 4
Thanks: 1
Registered: ‎28-08-2020

Re: My router hasn't arrived after service upgrade

Fantastic! Thanks for your help.