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My router flashes orange every time the landline rings

fluffy_morson
Hooked
Posts: 5
Thanks: 1
Registered: ‎14-02-2023

My router flashes orange every time the landline rings

I’ve noticed over the last fortnight that the router light flashes orange when our landline rings. Once the landline call is completed the router returns to the blue light. I’ve tried resetting the router. Has anyone else had this issue at all? Many thanks for any advice.
5 REPLIES 5
jab1
Legend
Posts: 19,154
Thanks: 6,291
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Registered: ‎24-02-2012

Re: My router flashes orange every time the landline rings

@fluffy_morson That indicates a fault on your phone circuit/copper line. Raise a PHONE fault via https://www.plus.net/help/report-a-problem/phone/

John
198kHz
Seasoned Hero
Posts: 5,756
Thanks: 2,816
Fixes: 41
Registered: ‎30-07-2008

Re: My router flashes orange every time the landline rings

It could just be a faulty filter.

Are you using a filtered faceplate on the master socket, or "rat's tail" filter(s)?

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
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Fixes: 113
Registered: ‎27-11-2020

Re: My router flashes orange every time the landline rings

There's no fault found on the landline so like @198kHz has said Are you using a filtered faceplate or an old school one?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
fluffy_morson
Hooked
Posts: 5
Thanks: 1
Registered: ‎14-02-2023

Re: My router flashes orange every time the landline rings

I am using a filtered faceplate.  It was fairly recently installed by a BT engineer too - maybe less than 3 years old?!

jab1
Legend
Posts: 19,154
Thanks: 6,291
Fixes: 289
Registered: ‎24-02-2012

Re: My router flashes orange every time the landline rings

Try removing the faceplate and using the test socket - if that sorts the issue, replace the faceplate and try again. If the issue returns, buy a new faceplate.

John