Migration from FTTC to FTTP - tp-link Deco set up.

[#1]

Been on the move today, looking at the Install guide it might be necessary to reset the router back to factory defaults to change from DSL to Wireless Router Mode, then start as if new out of the box.

In Wireless router mode it looks like LAN4 will be the WAN port which connects to the ONT.

As previously stated the 'Internet connection type will be PPPoE, set the IPTV/VLAN settings OFF.

If you do not already know the Install guide can be found here https://www.tp-link.com/uk/support/download/deco-x50-dsl/ 

Start at page nine.

HTH

[#2]

This is most helpful, Dan - thanks for your efforts!

I'm hoping that the change will be straightforward so that I don't inconvenience the Openreach engineer too much.

A reset may well be the only course of action though I'm guessing the mesh wifi will need to be set up from scratch which I was hoping to avoid.

I'll check out the manual (thanks for the link) and keep my fingers crossed for tomorrow.

JJ

[#3]

@jagey 

If you have a Hub2 (or even a Hub1) to hand use that to confirm the connection works and get you up and running. The OR engineer can then depart happy.

You can then install the Deko with the knowledge that what ever problems you may come accross is down to setup and not the connection.

Brian

[#4]

Thanks, Brian.
I had dug out the hub 2 as backup but, you’re right…it may be the better first port of call.
Cheers,
JJ

[#5]

So the engineer has installed and tested his work, all OK but the Hub 2 is stuck on orange light. He’s asked me to contact PN to check if the line has been activated but got into a labyrinthine cascade of phone options - have texted FAULT to the usual number and awaiting response…

[#6]

Got this message twice…

Hi, it's the PlusNet Diagnostics bot here.

We have matched your request to an account at post code ending .

We are now running some tests to see what might be causing a problem with your home phone or broadband service.

We will text you in the next 30 minutes with the results.

If you are reporting a fault for a different account, please reply ADVISOR

[#7]

He’s asked me to contact PN to check if the line has been activated

@jagey activating the line has nothing to do with Plusnet. The engineer should have checked that themselves with Openreach. Problem is that most installations are done by contractors and they want to get away asap.

What lights are on the ONT ?

[#8]

As an aside, my installation was done by an MJ Quinn engineer with further jobs that day, but he was happy to wait until I had confirmed the installation was solid. Suppose it depends on the installer.

[#9]

@jagey 

You could try a factory reset of hte Hub2 to see if that makes a difference.

Are you happy with the overall install?

Brian

[#10]

Thanks to all those above.

Hub 2 now connected after a long helpful lead through from PN's Tom in Sheffield.

The problem was an old account settings issue ultimately reset to factory and then set to my current PN details.

Decos will wait for another day.

James from M.J.Quinn was here for me, too!!! He did a great job despite the weather being chill. I've no complaints there, he's a good lad.