Linksys MR5500

[#1]

Hi - I have just had Plusnet Full Fibre 145 installed, replacing Virgin. All works fine, but I would prefer to use my own router. On Virgin I used a Linksys MR5500 sucessfully. However, I cannot seem to get it working in place of the Plusnet router. I have followed the guidance on how to configure the Connection type to PPPoE with my username and password reflecting the correct values. I have tried both cloning and not cloning the MAC address of the PlusNut router (taken from the sticker on the back of the deivce - neither work. Domain name MTU is set to Auto, The Plusnet router was removed from the configuration - the cable goes directly from the Openreach wall mounted box to the Linksys router. Has anybody else experienced and subsequently resolved similar issues?

[#2 · Accepted solution]

@russellhawer1 

I have tried both cloning and not cloning the MAC address of the PlusNut router (taken from the sticker on the back of the deivce - neither work. 

Plusnet dont check the MAC address so no cloning is required.

Check that you have the username correct , it should be <youraccountname>@plusdsl.net and the password is the one used to access the member portal www.plus.net/login

Also check that you have no VLAN ID set

[#3]

Many many thanks MisterW - it was the VLAN ID causing the problem - once I cleared it, all worked like magic! You are are star amongst stars in a very starry sky :-). Thanks again.