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Issues with Hub One Wifi

FIXED
Arcanum
Grafter
Posts: 37
Thanks: 1
Registered: ‎03-12-2008

Issues with Hub One Wifi

Hi
I'm having a problem with the wifi on our router.  Most devices work without any problems.  However, we have three devices that just won't connect.  

I believe the router is using the latest firmware (which fixed the 5GHz issue)  4.7.5.1.83.8.289.1.3, and the 2.4GHz and 5GHz channels are split, but the devices won't connect to either channel

The logs in the router show repeated 'Client associated' then very quickly 'Client disassociated'.

The devices work with other APs without issues - so it seems to be a weird problem with the Hub One.  At least 2 of the devices used to connect ok until recently.

I'm out of ideas, so any help would be appreciated.

Thanks

5 REPLIES 5
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Issues with Hub One Wifi

Fix

Hi there @Arcanum, I'm sorry about the issue connecting some of your devices to the router. If you haven't already it would be worth trying a factory reset: https://www.plus.net/help/broadband/router-user-guides/#:~:text=Use%20a%20paper%20clip%2C%20pen,now%...

 

Let us know how you get on and we can always take a look at replacing it if the issue persists.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Arcanum
Grafter
Posts: 37
Thanks: 1
Registered: ‎03-12-2008

Re: Issues with Hub One Wifi

Hi Adam

Thanks for the reply.  I'll give it a go.

 

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Issues with Hub One Wifi

Cheers @Arcanum, let us know hoe you get on. Smiley 

 Adam
 Plusnet Help Team - Leeds
Arcanum
Grafter
Posts: 37
Thanks: 1
Registered: ‎03-12-2008

Re: Issues with Hub One Wifi

Hi Adam

The factory reset seems to have done the trick. 

Thanks

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Issues with Hub One Wifi

Glad to see that!

Let us know if there's anything else you'd need help with Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet