cancel
Showing results for 
Search instead for 
Did you mean: 

Hub preset login details can remove?

fishtank
Grafter
Posts: 44
Thanks: 2
Registered: ‎16-05-2025

Hub preset login details can remove?

The PN router is sent with user login details preset. Would a factory reset remove those details?

7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 18,590
Thanks: 7,940
Fixes: 532
Registered: ‎30-07-2007

Re: Hub preset login details can remove?

The PN router is sent with user login details preset.

No it isnt. The serial number of the router is registered against your account. The router is supplied configured with a standard setup account, when it first connects with those details , it retrieves the correct account details via the TR069 configuation protocols. 

A subsequent factory reset , will return it to the setup configuration and it will repeat the process.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dan_the_Van
Superuser
Superuser
Posts: 4,325
Thanks: 2,620
Fixes: 125
Registered: ‎25-06-2007

Re: Hub preset login details can remove?

"A subsequent factory reset , will return it to the setup configuration and it will repeat the process"

If a Hub two is factory reset it will be returned to the defaults including the broadband username which is setup@plusdsl.net.

 

The repeat process would only occur if the HUB is connected to a live DSL or WAN connection, without a live connection it should stay at setup@plusdsl.net

EDIT: it is worth noting if the Hub is taken to another plusnet users house when connecting it will use the account the Hub is paired to. 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

fishtank
Grafter
Posts: 44
Thanks: 2
Registered: ‎16-05-2025

Re: Hub preset login details can remove?

"No it isnt. The serial number of the router is registered against your account. The router is supplied configured with a standard setup account, when it first connects with those details , it retrieves the correct account details via the TR069 configuation protocols. "

 

Ahh, I stand corrected. Next question would be: Does an _unused_ router sent back have that serial number and account relationship removed?

MisterW
Superuser
Superuser
Posts: 18,590
Thanks: 7,940
Fixes: 532
Registered: ‎30-07-2007

Re: Hub preset login details can remove?

Does an _unused_ router sent back have that serial number and account relationship removed?

Yes

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
Posts: 22,777
Thanks: 7,983
Fixes: 334
Registered: ‎24-02-2012

Re: Hub preset login details can remove?

Next question would be: Does an _unused_ router sent back have that serial number and account relationship removed?

 

Yes.

John
fishtank
Grafter
Posts: 44
Thanks: 2
Registered: ‎16-05-2025

Re: Hub preset login details can remove?

Right, thank you. Meant to add for probable reuse for another user.

jab1
The Full Monty
Posts: 22,777
Thanks: 7,983
Fixes: 334
Registered: ‎24-02-2012

Re: Hub preset login details can remove?

@fishtank In that case, IF they did use it, they would have contact PN and get it associated with their account.

John