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Hub one not performing

pjmorris66
Newbie
Posts: 2
Registered: 09-09-2016

Hub one not performing

Hello

 

So i'm just wondering if anyone else has had this issue.

 

The Hub one just does not seem fit for purpose for myself and my family.
I seem to be getting packet loss through my wired connection and the wireless range and general quality of the connection is extremely poor.

 

This is the second Hub one I've had like this. I've had nothing but bad experiences so far during my time with Plusnet.

For the most part yes the download speed is good, but ultimately its no use when the quality of the connection is ruined through packet loss and poor wireless.

I have opened a ticket around a month ago but due to work and house being done out I went over my two weeks without a reply and so they closed the ticket.

 

Anyone know a remedy for this issue other than buying my own suitable router?
Or a way to fix the packet loss issue as it seems to me like the router cant handle the traffic.

 

Thanks

 

 

2 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: Hub one not performing

@pjmorris66

Welcome to the forum.

As you mention packet loss, you maybe suffering from the issue raised in this thread https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/m-p/1354749#U135...

pjmorris66
Newbie
Posts: 2
Registered: 09-09-2016

Re: Hub one not performing

@SpendLessTime

 

Thank you very much for your reply and for the warm welcome.

 

That thread does look very interesting indeed.

It may well be that I am sharing the same issue.

 

Thanks a lot!