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Hub one not able to sign in

FIXED
Zack
Dabbler
Posts: 20
Thanks: 2
Fixes: 1
Registered: ‎21-01-2021

Hub one not able to sign in

I've been using hub 1 for about 8 months now and its randomly decided i need to re-sign in to the Wi-Fi network. which is fine only when i click the link to do so it takes me to a place with no actual options to sign in.
i have logged into my Plusnet account where it tells me everything is fine. it is not.
it went down some time between 2am and 3am last night. internet is connected to the router fine according to the analysis. i just don't seem to be able to connect with my Wifi from my Samsung j6 phone.
2 REPLIES 2
Zack
Dabbler
Posts: 20
Thanks: 2
Fixes: 1
Registered: ‎21-01-2021

Re: Hub one not able to sign in

Fix
Problem solved. the password had reset to default. had to change my account password and reset it in the box.
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Hub one not able to sign in

Hiya Zack, I'm really glad that you have been able to resolve this issue. Please don't hesitate to get back to us if you need any support at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team