cancel
Showing results for 
Search instead for 
Did you mean: 

Hub Two - no 5GHz WiFi

FIXED
western82
Newbie
Posts: 2
Registered: ‎20-09-2023

Hub Two - no 5GHz WiFi

Hi

I just recently got my Hub Two. The configuration is pretty straightforward. The only thing I didn't manage to get working is 5GHz WiFi. I see it turned on in the manager but my devices do not see it available.

I know my devices see 5GHz networks in general since they see a Plusnet 5GHz network from my neighbor all the time.

Any ideas?

Thanks!
5 REPLIES 5
Mustrum
Community Veteran
Posts: 3,635
Thanks: 1,074
Fixes: 77
Registered: ‎13-08-2015

Re: Hub Two - no 5GHz WiFi

the Hub2 has a combined SSID, with no separate 5Ghz band.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,924
Thanks: 5,003
Fixes: 317
Registered: ‎04-04-2007

Re: Hub Two - no 5GHz WiFi

How are you determining that your devices don't see it available? The Wi-Fi network name for the 2.4GHz and 5GHz networks is common.

What devices are we talking about?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

western82
Newbie
Posts: 2
Registered: ‎20-09-2023

Re: Hub Two - no 5GHz WiFi

Oh I see. So the question is how to choose between 2.4GHz and 5GHz WiFi in this case? I'm trying to connect using Windows 11.

Or "no separate 5Ghz band" means I can have 2.4 or 5Ghz but no both at the same time?
MisterW
Superuser
Superuser
Posts: 16,009
Thanks: 6,055
Fixes: 437
Registered: ‎30-07-2007

Re: Hub Two - no 5GHz WiFi

Fix

So the question is how to choose between 2.4GHz and 5GHz WiFi in this case?

You don't choose, the router and the connecting device use 'Band steering' to decide the best connection

https://www.devolo.global/glossary/band-steering

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
Moderator
Posts: 12,231
Thanks: 5,436
Fixes: 428
Registered: ‎30-06-2016

Re: Hub Two - no 5GHz WiFi

@western82 

You can leave the connected device to choose for itself. If it's a dual band device it should automatically use the best.

Unfortunately, unlike the older Hub 1, you can't split the bands on a Hub 2.

Another option: https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Separate-Bands-with-a-Smarthub-2-or-Pl...

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'