Hub One constantly losing internet connection
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Hub One constantly losing internet connection
23-04-2019 1:20 PM - edited 23-04-2019 1:28 PM
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I also just checked and the light remains blue however our internet doesnt work.
Re: Hub One constantly losing internet connection
23-04-2019 1:41 PM
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Welcome to the forums.
I can see the drops in connection;
however, my test results are not showing any form of fault - both a stand alone phone line test comes back clear, and a full GEA tests passes without error.
Can you run through our troubleshooting guides here .
If that doesn't help, the next thing would be to rule your internal wiring out by plugging the connection into your test socket (which is under the faceplate of your master socket) and seeing if the drops stop. This rules out your internal wiring, face plates and extension sockets as being the cause of these drops. How to locate the test socket and set your connection into it can be found here
If the problem still persists, please can you raise a fault here
Kind Regards,
MoR
Re: Hub One constantly losing internet connection
23-04-2019 3:21 PM
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Could the drops Plusnet are seeing actually be the OP resetting the router?
Are you by any chance seeing these drops over a wireless connection? If so you need to identify whether you actually have a wireless problem by testing using a computer connected to the router via an Ethernet cable.
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Re: Hub One constantly losing internet connection
23-04-2019 7:30 PM
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Re: Hub One constantly losing internet connection
23-04-2019 7:34 PM - edited 23-04-2019 7:48 PM
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I have a wireless connection btw.
@MasterOfReality
Re: Hub One constantly losing internet connection
23-04-2019 8:57 PM
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First and foremost since the drops seem to have subsided, I wouldn't worry too much about any further socket troubleshooting.
Before going any further, have you tried a connection that is wired? Do you get the same result?
It could be a wireless issue you're seeing too, take a look at our wireless troubleshooting guides HERE.
Let us know how that goes.
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