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Hub One Router - One device drops out

johnprimmer
Newbie
Posts: 1
Registered: ‎24-08-2024

Hub One Router - One device drops out

All devices connect to existing Hub One Router, both Wired and Wifi, (2.4 & 5 ). New android (14) tablet connects and then goes into continous connecting- connected / no internet access notifications, does not stop. Tried android tablet on Mobile Hotspot and another wifi network where it logs in and is stable.

Currently at a loss.

Suggestions please

1 REPLY 1
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 439
Fixes: 101
Registered: ‎22-01-2018

Re: Hub One Router - One device drops out

Hiya @johnprimmer

 

That is rather puzzling ! 

 

Can you do forget the wifi net work on the device and reboot the router. 

 

Can you then try to connect it again and PM us the serial number off the router. With this we can see if we can see the connection register on the router it's self.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team