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Hub One Connection Stats?

tuhinwahid
Dabbler
Posts: 12
Thanks: 1
Registered: 05-10-2016

Hub One Connection Stats?

Hello,

 

What the Hub one connection stats mean with regards to downstream and upstream?  Does it mean this is connection to the router or the profile speed to my route i.e. theoretical?  Thanks in advance of some informative answers!  

Fibre_HubOne.PNG

 

Cheers,

Tuhin

PS It's Friday! Smiley 

6 REPLIES
Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: Hub One Connection Stats?

the connection to the router and I assume from those figures that you have moved from the 40/20 product to the 55/10

tuhinwahid
Dabbler
Posts: 12
Thanks: 1
Registered: 05-10-2016

Re: Hub One Connection Stats?

Hi,

 

No, ASDL customer new to fibre, but the following happened:

https://community.plus.net/t5/Fibre-Broadband/Miss-sold-on-upload-speed/td-p/1376379

 

Cheers,

Tuhin

Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: Hub One Connection Stats?

Although a staff member hasn't replied Sad what has almost certainly happened is that you are on the 55/10 product from BTw/BTo and are also on the new network where Plusnet can control the up and down effective speeds which they are doing so all you are seeing is 40/2

This needs a staff member to sort out

tuhinwahid
Dabbler
Posts: 12
Thanks: 1
Registered: 05-10-2016

Re: Hub One Connection Stats?

Oh I see. What is the best way to get this sorted? Forum, raise ticket, chat? Thank you for replying by the way. Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 4,037
Thanks: 743
Fixes: 165
Registered: 25-03-2015

Re: Hub One Connection Stats?

Leave it with me on the other thread.

 

EDIT:

@Oldjim - This one is actually on the old network, for what it's worth.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Moderator
Moderator
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Registered: 14-04-2007

Re: Hub One Connection Stats?

Moderator Note by Dick (Strat)

Topic locked in favour of https://community.plus.net/t5/Fibre-Broadband/Miss-sold-on-upload-speed/td-p/1376379

Customer and Forum Moderator.
Product of the Tyrell Corporation