Hub One Connection Stats?
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Hub One Connection Stats?
14-10-2016 2:02 PM
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Hello,
What the Hub one connection stats mean with regards to downstream and upstream? Does it mean this is connection to the router or the profile speed to my route i.e. theoretical? Thanks in advance of some informative answers!
Cheers,
Tuhin
PS It's Friday!
Re: Hub One Connection Stats?
14-10-2016 2:37 PM
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the connection to the router and I assume from those figures that you have moved from the 40/20 product to the 55/10
Re: Hub One Connection Stats?
14-10-2016 3:33 PM
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Hi,
No, ASDL customer new to fibre, but the following happened:
https://community.plus.net/t5/Fibre-Broadband/Miss-sold-on-upload-speed/td-p/1376379
Cheers,
Tuhin
Re: Hub One Connection Stats?
14-10-2016 3:39 PM
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Although a staff member hasn't replied what has almost certainly happened is that you are on the 55/10 product from BTw/BTo and are also on the new network where Plusnet can control the up and down effective speeds which they are doing so all you are seeing is 40/2
This needs a staff member to sort out
Re: Hub One Connection Stats?
14-10-2016 3:43 PM
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Oh I see. What is the best way to get this sorted? Forum, raise ticket, chat? Thank you for replying by the way.
Re: Hub One Connection Stats?
14-10-2016 4:24 PM - edited 14-10-2016 4:27 PM
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Leave it with me on the other thread.
EDIT:
@Oldjim - This one is actually on the old network, for what it's worth.
Re: Hub One Connection Stats?
14-10-2016 4:33 PM
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Moderator Note by Dick (Strat)
Topic locked in favour of https://community.plus.net/t5/Fibre-Broadband/Miss-sold-on-upload-speed/td-p/1376379
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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