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Hub One - 5GHz WiFi issue

FIXED
floppydisk
Newbie
Posts: 3
Thanks: 3
Registered: ‎22-10-2021

Re: Hub One - 5GHz WiFi issue

I've not had the update, do keep getting the DNS dropouts and do use VPN.
Replying here because this is exactly what my router event log looks like too (new customer).
@bobpullen, as the sole distributor of the potentially better firmware I need to ask you to do mine too. Sorry!

Chargrange
Dabbler
Posts: 14
Registered: ‎31-08-2021

Re: Hub One - 5GHz WiFi issue

Hello, I’ve been told that my software needs updating, the username for the internet is Chelyoung or Chel.Young.
RealAleMadrid
Aspiring Hero
Posts: 2,854
Thanks: 1,500
Fixes: 61
Registered: ‎07-07-2009

Re: Hub One - 5GHz WiFi issue

@floppydisk @MaiB  The router event log extract shows nothing about Wi-Fi issues, it is just the firewall blocking unwanted connections. 

floppydisk
Newbie
Posts: 3
Thanks: 3
Registered: ‎22-10-2021

Re: Hub One - 5GHz WiFi issue

Of course. However, if you google "BLOCKED 2 more packets (because of ICMP replay)" most of the ghits are about BT/Plusnet dropping connections => There may be some relevance.

MaiB
Dabbler
Posts: 14
Thanks: 6
Registered: ‎21-06-2021

Re: Hub One - 5GHz WiFi issue

And just by the by, an interesting "coincidence" that when I have logged the times of dropouts [currently and before the update] I always find similar events recorded on the Event Log.

Bcfarm
Newbie
Posts: 1
Registered: ‎25-10-2021

Re: Hub One - 5GHz WiFi issue

Hi, any chance for an update, have been wondering why it's kept dropping for so long.
Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 04/06/19
Serial +081441 +NQ8424262

Thanks
welcom2internet
Newbie
Posts: 1
Registered: ‎25-10-2021

Re: Hub One - 5GHz WiFi issue

Hi @bobpullen , having the 5GHz issue - please would you be able to push the firmware update for my router? Not sure what information you require but I'll base it off what others have posted:

1. Product name:Plusnet Hub
2. Serial number:+081441+NQ12363142
3. Firmware version:Software version 4.7.5.1.83.8.263 Last updated Unknown

 

Thanks,

George

rw1
Hooked
Posts: 5
Registered: ‎26-10-2021

Re: Hub One - 5GHz WiFi issue

Hi @bobpullen , also having the 5GHz issue - would you be able to push the firmware update to my router please? I’ve had the same issues as everyone else since signing up earlier this year.

1. Product name: Plusnet Hub One
2. Serial number: +081441 +NQ12367085
3. Firmware version: 4.7.5.1.83.8.263
Last updated Unknown
Amoxitine
Newbie
Posts: 3
Thanks: 2
Registered: ‎25-10-2021

Re: Hub One - 5GHz WiFi issue

Hi @bobpullen ,

 

I too would like to request a router firmware upgrade as I'm having the same 5GHz non connectivity issues that have been reported despite segregating it via another SSID and un-syncing from 2.4GHz.

 

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ94502109
3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated Unknown
4. Board version: Plusnet Hub One

 

Thank you

NicDB
Grafter
Posts: 63
Thanks: 9
Registered: ‎20-11-2020

Re: Hub One - 5GHz WiFi issue

Many thanks @bobpullen 

 

All installed and working fine 🙂

sw66
Newbie
Posts: 3
Thanks: 1
Registered: ‎18-06-2020

Re: Hub One - 5GHz WiFi issue

Hi @bobpullen , I've also having the 5GHz issue - would you be able to push the firmware update to my router please? The connectivity issues have increased greatly over the last few weeks.
Thanks.

1. Product name: Plusnet Hub One
2. Serial number: +081441 +NQ00277031
3. Firmware version: 4.7.5.1.83.8.263
Last updated Unknown
Cm79
Newbie
Posts: 1
Registered: ‎31-10-2021

Re: Hub One - 5GHz WiFi issue

Having similar issues. Serial number +081441 +NQ01676989. Software Version 4.7.5.1.83.8.263 Plusnet hub 1
leesytommy
Newbie
Posts: 3
Registered: ‎20-10-2021

Re: Hub One - 5GHz WiFi issue

Hi @bobpullen, I've also having the 5GHz issue - would you be able to push the firmware update to my router please? It has been an issue since I joined Plusnet two months earlier and has not been solved throughout. Thanks.

1. Product name: Plusnet Hub One
2. Serial number: +081441 +NQ51621489
3. Firmware version: 4.7.5.1.83.8.263
No update performed on router since joining Plusnet
rw1
Hooked
Posts: 5
Registered: ‎26-10-2021

Re: Hub One - 5GHz WiFi issue

Hi Bob,
I appreciate you must be super busy with all the requests on here as well as other work but is there an ETA on the firmware upgrade? I noticed the last person to successfully have the upgrade was roughly 2 weeks after they posted.

Thanks for all your help and have a nice evening.

Richie
(rw1)
mort7890
Pro
Posts: 598
Thanks: 93
Fixes: 4
Registered: ‎28-06-2007

Re: Hub One - 5GHz WiFi issue

Hi @bobpullen 

Sorry to trouble you again but started having drop-out problems and wondered if an update would help,  currently I'm on the 263 version.

Regards