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Hub One - 5GHz WiFi issue

FIXED
Iandfisher
Rising Star
Posts: 50
Thanks: 27
Registered: ‎11-07-2019

Re: Hub One - 5GHz WiFi issue

I just used support@plus.net and headed it as 'Complaint'. I told them that it was a known problem since March 2019 and that I had purchased a new BT router and I wanted to be reimbursed. I guess that the fact that is was a BT router it made it a little more palatable. It is still cheaper for them to refund on demand than replace 1,000s of faulty hubs. Good luck

BarryP
Newbie
Posts: 1
Registered: ‎29-09-2021

Re: Hub One - 5GHz WiFi issue

Hi Bob,

I have just come across this post and it may be the answer to the 5ghz problems I have been having? 

I have been scratching my head for a while before I found this post.

Please can you schedule me for a firmware upgrade?

first 6 digits of mac 786559

sn# NQ93302203

 

Thanks,

 

Barry.

jayef
Newbie
Posts: 4
Thanks: 2
Registered: ‎10-02-2018

Re: Hub One - 5GHz WiFi issue

I would like to receive the router firmware upgrade to resolve issues I have been having

My s/w version is  4.7.5.1.83.8.289.1.1

Username jfallows48

Please let me know if further information required

 

 

jab1
Seasoned Hero
Posts: 9,340
Thanks: 3,075
Fixes: 105
Registered: ‎24-02-2012

Re: Hub One - 5GHz WiFi issue

@jayef You are on the current firmware release.

John
jayef
Newbie
Posts: 4
Thanks: 2
Registered: ‎10-02-2018

Re: Hub One - 5GHz WiFi issue

@jab1 

Does that mean I should be able to use 5GHz wifi without any problems?

jab1
Seasoned Hero
Posts: 9,340
Thanks: 3,075
Fixes: 105
Registered: ‎24-02-2012

Re: Hub One - 5GHz WiFi issue

It does, AFAIK. But if you are still having problems, I would create your own topic with the details.

John
SpicyPineapple
Hooked
Posts: 5
Thanks: 1
Registered: ‎22-06-2019

Re: Hub One - 5GHz WiFi issue

Given I'm now experiencing regular cutouts and I've no idea what else to do to fix it, I wonder if plusnet would just credit our bills with the amount given to @Iandfisher for their new router? Easier and faster than sending in a receipt and to me an acceptable fix - I'd just go out and buy a new router if I knew PN would pay for it this way.

SS41
Dabbler
Posts: 23
Registered: ‎10-09-2021

Re: Hub One - 5GHz WiFi issue

Hello,

My software version is 4.7.5.1.83.8.263 and reading other threads on here it appears the latest update is 4.7.5.1.83.8.289.1.1.

Can someone please tell me how I can update please as the new router hasn't improved things for me at all with dropouts etc,etc.

Thanks in Advance.
tsharp1093
Hooked
Posts: 5
Thanks: 6
Registered: ‎18-09-2020

Re: Hub One - 5GHz WiFi issue


@Iandfisher wrote:

I just used support@plus.net and headed it as 'Complaint'. I told them that it was a known problem since March 2019 and that I had purchased a new BT router and I wanted to be reimbursed. I guess that the fact that is was a BT router it made it a little more palatable. It is still cheaper for them to refund on demand than replace 1,000s of faulty hubs. Good luck


 

Thanks, I've just sent an email off so I guess we'll see what they say!

For anyone else reading - I picked up a BT Smart Hub 2 from eBay for ~£20 and installed it last night; it's clearly a better piece of hardware (you can tell literally just by looking at it!) and seems to have completely resolved my Wi-Fi woes. I'd recommend not bothering with PN's firmware update (since it doesn't work) - just cut out the middle man and get yourself a new router.

Plusnet, if you're reading this - stop providing substandard hardware. You might be saving a few quid, but you're damaging your business and reputation.

Indy62
Dabbler
Posts: 10
Thanks: 3
Fixes: 1
Registered: ‎10-08-2020

Re: Hub One - 5GHz WiFi issue

So my broadband is dropping out again most days and I'm sick of it. ITs ok having cheap broadband but if it never works properly there's no point having it. Anyone know of a decent broadband supplier?

 

Faizan786
Rising Star
Posts: 222
Thanks: 49
Registered: ‎31-05-2015

Re: Hub One - 5GHz WiFi issue

Took a month to push, im finally on Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 29/09/21

Indy62
Dabbler
Posts: 10
Thanks: 3
Fixes: 1
Registered: ‎10-08-2020

Re: Hub One - 5GHz WiFi issue

@bobpullen I'm only on 289 can you push mine uptown the 289.1.3 please.

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,437
Thanks: 3,134
Fixes: 194
Registered: ‎04-04-2007

Re: Hub One - 5GHz WiFi issue

Aware that I've not been around much recently - Really sorry.

I'll try and spent some time over the coming days reading back through what I've missed and applying any updates that are overdue. 

Appreciate everybody's patience.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Jiffyuk
Dabbler
Posts: 12
Thanks: 5
Registered: ‎19-12-2020

Re: Hub One - 5GHz WiFi issue

Woah. So we have another firmware.

Instead of 289.1.1 it is now 289.1.3.

Plusnet, come on, just some communication on this. Even if it is we have found a minor adjustment that we hope will resolve the issue so we are pushing 289.1.3.

Instead, I suspect, many like me will have noticed some one posting a different firmware version.

This is now 3 or 4 attempts to resolve the issue with new firmware

If it is not another attempt to resolve the 5ghz issue but something else please could you let us know. A simple Web page with all the firmware versions with a change log.

If a typo by the poster then my apologies plusnet.
knoxy7777422
Hooked
Posts: 6
Thanks: 3
Registered: ‎13-11-2020

Re: Hub One - 5GHz WiFi issue

Thanks @bobpullen .