Hub One - 5GHz WiFi issue
FIXED
@minicorrect wrote:
Hi. I've been having an absolute nightmare with my wifi since I got a smart TV and it seems to be getting worse. I tried moving it over to 5Ghz and it worked a lot better but then it disappeared. I've gone into the hub and checked it was activated and separated it from the 2.4 and restarted the router and it's there again, but noticed my firmware is .263 - can you send me an update too please @bobpullen? Many thanks!
I'm struggling to locate your account, so you'll need to drop me a private message containing your account username and device serial number.
@wpattenden wrote:
Could you also push the update to me too?
I've taken a look but it seems you have a line fault at the moment so I'm unable to communicate with the router. Give me a nudge when that's sorted and I'll try again.
@MagNeto wrote:
However, my wife experience a significant amount of drop-out. I am thinking something in the Hub is not agreeing with her work VPN (of vice-versa). I have two questions:
- would you have heard of any compatibility problem of the Hub One with some VPNs?
Not an incompatibility per se, however there is at least one problem we're aware of that can be triggered by VPN use. The symptoms don't really match though. This particular issue would prevent all of the devices on your network from being able to resolve DNS queries i.e. nothing would work when in the failure state. Regardless, I've pushed a further update to your device that fixes this issue too. It would be interesting to know if your wife notices any improvement?
@MagNeto wrote:
- with the multitude of problems associated with the Hub One, are there any plan to replace it, or to make it easier to troubleshoot (I am thinking for example to allow a setting as Bridge only, so people can plug in a Wi-Fi router easily and check whether it's a Wi-Fi or landline issue). An other solution would be to sell the contract with a modem only (one which works) for cheaper and leave the customer to get their Wi-Fi sorted. I appreciate that this is not for everyone, but most people here would be savvy enough to set-up a router and this would make a lot of customers a lot happier.
I've nothing in terms of a replacement to share at the moment. Neither are there any plans to develop bridge mode functionality for the Hub One.
Offering the choice of a modem is an interesting proposition, but I don't personally think it has legs. It'll be a tiny fraction of our target demographic that would understand the differences between a router and a modem, let alone be in a position to comfortably configure third party kit. It's likely to confuse more than it would benefit. Add to that the fact that it would be a struggle to source a modem for much cheaper anyway at the volumes you'd end up shifting 
@katz wrote:
Why are you still sending these routers out and to add insult to injury charging for them?
It is a minority that are impacted by this issue. Even so, we don't charge for the router outside of P&P (and we don't charge for that a lot of the time either) 
@SirReallySam wrote:
Hey Bob! Firmware update worked a charm!! No issues since it. Appreciate the help. Do we know when this will be pushed to the general public btw?
The .273 build won't be rolled out. See my post here for the current position. I'm fairly confident we'll have a mass update of sorts deployed during the first half of next year.
@Gordon2308 wrote:
How often are updates pushed through to routers?
If you're talking about the ad-hoc updates folk are asking for in this thread, then the honest answer is - 'when I find some spare time'. I do try to drop by at least once a week, largely outside of my working hours (like now).
@CymonP wrote:
Well, @bobpullen, I'm still having recurring problems particularly on 5GHz (build 287) -- seemingly mainly / initially on Apple devices -- so I'm giving up and spending money (which I shouldn't have to spend) on a Mesh system to replace the router's wifi function.
Have replied to this over here.
@RobJM wrote:
Has this update now been sent out to everyone?
Yesterday had to reboot my router, orange light was on , and noticed in logs it said firmware was .273
Hadn't asked for it btw , although months ago I did have issues, but they seemed to have sorted themselves out while I was looking into it, unless it was done a while ago and I just noticed .
No, it isn't being sent to everyone. Your router was updated months ago as per my post here. Probably explains why you've been problem-free