Hub 6
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Hub 6
16-02-2019 3:06 PM
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Regards Jason.
Re: Hub 6
16-02-2019 3:22 PM
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Have a look here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub 6
16-02-2019 3:22 PM
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Welcome to the forum.
The instructions are here. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
Most importantly don't plug the DSL cable in until the instructions tell you.
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Re: Hub 6
16-02-2019 3:54 PM
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Re: Hub 6
16-02-2019 4:07 PM - edited 16-02-2019 4:15 PM
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Take a look at my post 41 here.
Ensure that you have smart set up switched off.
especially the photos attached.
https://community.plus.net/t5/ADSL-Broadband/BT-Home-Hub-6-Smart-Hub-on-PlusNet/m-p/1415464#M312705
If BT Hub is Brand new (Unopened) then no reason to reset.
Plug DSL Cable in just before connecting after changing to your username@plusdsl.net
Re: Hub 6
16-02-2019 4:23 PM
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Are you putting your username and password in correctly
Your username is that which you use to log into your Plusnet account followed by @plusdsl.net, for example joebloggs@plusdsl.net the password is also that which you use to log into your Plusnet account.
If this doesn't work can you possibly post a screen grab here of the page so we can see if the problem can be spotted.
Here's mine. It's a Business version so might be slightly different.:
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Re: Hub 6
16-02-2019 6:52 PM
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Re: Hub 6
17-02-2019 7:48 PM
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Moderators Note
This topic has been moved from Fibre to My Router
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