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Hub 2 log file

grumble
Grafter
Posts: 43
Thanks: 5
Registered: ‎15-09-2024

Hub 2 log file

Was anything 'odd' happening in PN towers or BT world on 12th November?

 

I had multiple drops on a FTTP connection on that day. I've tried to exclude local hardware & software problems.

The ONT and Hub2 are powered from the same double socket. No evidence of the Hub2 powercycling in at the times of interruption. The PC which has admin access to the Hub2 was powered down during some of the interruptions.

There's the possibility(?) of a flakey ethernet port on the Hub2 or the ONT, or a flakey ethernet cable between the two. However, I powered down these overnight and the problem has re-materialised. Which (in my mind) negates such hardware related problems.

Anyone with other ideas?

.csv attached for the period (I think)

 

 

7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 16,288
Thanks: 6,243
Fixes: 447
Registered: ‎30-07-2007

Re: Hub 2 log file

Is there any change in the ONT lights when the connection drops ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Hub 2 log file

Hiya @grumble 

 

I'm sorry you are experiencing an issue with your connection, I can appreciate the hassle this will be causing you and I do want to help. 

 

Can you private message us your username please?  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
grumble
Grafter
Posts: 43
Thanks: 5
Registered: ‎15-09-2024

Re: Hub 2 log file

"Is there any change in the ONT lights when the connection drops ?"

Dunno. I don't have visibility of the ONT from most places in the house. Running up and down stairs to look obviously has a time delay (and the status of the lights may change). Perhaps CCTV coverage of the ONT lights may help? Smiley

 

 

 

grumble
Grafter
Posts: 43
Thanks: 5
Registered: ‎15-09-2024

Re: Hub 2 log file

I should have stated "hasn't re-materialised". Bluddy typos

MisterW
Superuser
Superuser
Posts: 16,288
Thanks: 6,243
Fixes: 447
Registered: ‎30-07-2007

Re: Hub 2 log file

If it hasnt re-occured then it could well have been Openreach doing work in the area and disturbing the network.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

grumble
Grafter
Posts: 43
Thanks: 5
Registered: ‎15-09-2024

Re: Hub 2 log file

Could be.

Just comparing notes.

grumble
Grafter
Posts: 43
Thanks: 5
Registered: ‎15-09-2024

Re: Hub 2 log file

Hi Sammy.

 

Thanks for that. I'll leave it at the moment.