Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
I've noticed a few times now whilst streaming Amazon Music over WiFi that every now and then the stream stops or freezes and can take a minute or two before I can manually restart it.
I've only started having this since upgrading to a Hub 2.
The Hub 2 doesn't seem to disconnect from Plusnet's gateway during this problem looking at the Technical Log.
My phone shows a -41dBm WiFi signal from the Hub 2 on Ch 36, bandwidth 80, Link Speed 866.
My Hub2 firmware shows v0.06.00.12134-PN.
Phone is a Galaxy S21 5G running Android 12.
I just wondered what the problem might be?
Not a problem I've come across before. How frequent is it?
And just to clarify: are you streaming direct to the smartphone using the Amazon Music Android app, or are you casting the audio to a third device?
Any other Wi-Fi access points/extenders etc. on your network?
Bob PullenPlusnet Product TeamIf I've been helpful then please give thanks ⤵