Hub 1 on old firmware
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Hub 1 on old firmware
24-08-2024 11:05 AM
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Re: Hub 1 on old firmware
28-08-2024 2:45 PM
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You can’t update this yourself so you need to contact Plusnet, hopefully a member of the help team will come along and pick it up. It is not possible to update some early firmware so I would suggest that you ask for it to be replaced with a Hub 2.
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Re: Hub 1 on old firmware
4 weeks ago
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Re: Hub 1 on old firmware
4 weeks ago
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Have you tried calling them? (0330 123 9123)
Re: Hub 1 on old firmware
4 weeks ago
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@TiptreeJam I can give you a call and pop you through to the team if you want?
Re: Hub 1 on old firmware
4 weeks ago
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Hi. Thanks for your reply. I got a response from customer services via Twitter(X) and they told me to hardware reset my hub on the back with a paperclip. I did that and it loaded in the latest hub software. I just need to update some of the settings and connected device descriptions to what I had before the hardware reset. Thanks again.
Re: Hub 1 on old firmware
4 weeks ago
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Hi. Thanks for your reply. I got a response from customer services via Twitter(X) and they told me to hardware reset my hub on the back with a paperclip. I did that and it loaded in the latest hub software. I just need to update some of the settings and connected device descriptions to what I had before the hardware reset. Thanks again.
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