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How much for a new plusnet router?

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Swipe
Dabbler
Posts: 23
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Registered: ‎30-05-2010

How much for a new plusnet router?

I'm a long standing Plusnet customer and have always used my own router. However, this router is now really long in the tooth and no longer getting firmware updates, so I need a new one. How much will it cost to get Plusnet to send me one of their routers and how do I go about getting one? I cant seem to raise an online request via the member centre.

 

I'm still currently in contract if that makes any difference.

14 REPLIES
Moderator
Moderator
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Re: How much for a new plusnet router?

I'm not exactly sure but I think a replacement router costs over £40 but if you ring the Customer Options Team on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving) you may be able to get one for the cost of P&P but it may require you to re-contract.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

bill888
Seasoned Pro
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Registered: ‎18-10-2008

Re: How much for a new plusnet router?

Your best option is give Customer Options a call and see what they can do. Delivery cost is £6.99.  

https://www.plus.net/help/my-account/thinking-of-leaving/

 

If you have FTTC fibre broadband, Plusnet supply the Hub One (BT Home Hub 5A) which is getting a bit long in the tooth, and 'may' (or may not be) replaced by a rebadged BT Smart Hub this year or next year.   I understand EE broadband has started supplying the Smart Hub to new customers.

https://youtu.be/wTDb_mjti84 :-)

If you have upto 17mb ADSL broadband, Plusnet continue to supply the very basic low spec Sagemcom 2704n. The Hub One works on ADSL broadband too.

You can also pick up Plusnet Hubs and BT hubs on eBay without any warranty.  You just need to manually enter your Plusnet account username & password to get them working on Plusnet broadband.

 

Baldrick1
Seasoned Champion
Posts: 1,997
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Registered: ‎30-06-2016

Re: How much for a new plusnet router?

Fix

Go onto EBay and buy a BT Smarthub 6 for about £30, You will find the simple set up instructions on this board and have a superior router to anything that Plusnet supplies.

Swipe
Dabbler
Posts: 23
Thanks: 1
Registered: ‎30-05-2010

Re: How much for a new plusnet router?

Thanks for the replies. I'm on ADSL so glad to know about the basic router that I'd get if they did ship me one. I've currently hooked up my parents old BT home Hub 2 to test and will look out for a Home Hub 6.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: How much for a new plusnet router?

Hi there.

Let us know if you have any issues setting up the Homehub 6 if you go for it.

However after reviewing your account I'm happy to send you a free router if you would like?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Swipe
Dabbler
Posts: 23
Thanks: 1
Registered: ‎30-05-2010

Re: How much for a new plusnet router?

Thanks. Could you confirm which model of router would I be eligible to get for free?

Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: How much for a new plusnet router?

Hi @Swipe,

We can send you a Plusnet Hub Zero Router if you'd like to accept this offer.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Swipe
Dabbler
Posts: 23
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Registered: ‎30-05-2010

Re: How much for a new plusnet router?

How much would the postage cost be for that?
Baldrick1
Seasoned Champion
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Registered: ‎30-06-2016

Re: How much for a new plusnet router?

Plusnet Help Team
Plusnet Help Team
Posts: 10,003
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Registered: ‎21-04-2017

Re: How much for a new plusnet router?

Postage and packaging for our routers is £6.99.

To be honest, I used the Hub Zero for some time a few years ago on my own fibre connection at home before the Hub One was released and I didn't encounter any problems.

With that said, there are a lot of environmental factors which can affect WiFi signal.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Swipe
Dabbler
Posts: 23
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Registered: ‎30-05-2010

Re: How much for a new plusnet router?

Just to update you all I bought a home hub 5 on ebay for £6 including postage.

Kimberlin
Rising Star
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Registered: ‎23-11-2015

Re: How much for a new plusnet router?

Personally, I'd still recommend to anyone on Plusnet, to get themselves a BT HH6. Mine was updated to the latest firmware just 2 weeks before I switched over to Plusnet. It's a far superior router to the HH5 which I was using before the HH6, the range is superb, well it is in my house anyway! and the range reaches right out into my back garden and the router is located in my sitting room. Plus the HH6 handles multiple devices very well. A great bit of kit all round.

LifeonMars
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Registered: ‎07-04-2016

Re: How much for a new plusnet router?

Swipe
Dabbler
Posts: 23
Thanks: 1
Registered: ‎30-05-2010

Re: How much for a new plusnet router?

The HH5 wireless signal seems good enough for me. I live in a bungalow and can still get a decent range into the back garden where I sometimes sit in the sun with my phone in the evenings