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How do I update the firmware on my Hub One router?

moonfruit
Newbie
Posts: 1
Registered: 2 weeks ago

How do I update the firmware on my Hub One router?

My Hub One is currently running 4.7.5.1.83.8.217.

 

What do I have to do to update the firmware to the latest version?

6 REPLIES 6
Baldrick1
Seasoned Hero
Posts: 6,515
Thanks: 2,938
Fixes: 191
Registered: ‎30-06-2016

Re: How do I update the firmware on my Hub One router?

@moonfruit  Welcome to the forum.

You can’t update it, it’s done remotely by Plusnet. If you factory reset it by pushing a paperclip or similar in the reset hole and keeping the switch closed by about 30 seconds it will reset itself back to the original settings. If the hub is properly registered in the Plusnet system this should trigger a firmware update in the next day or so. Alternatively you need either a helpful Plusnet staffer to come along or ring in and hope that you get an Agent who understands what you want.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,316
Thanks: 6,520
Fixes: 1,076
Registered: ‎21-04-2017

Re: How do I update the firmware on my Hub One router?

Thanks for your post @moonfruit and welcome to our Community Forums

That firmware version indicates your Hub One has dropped off the hardware management platform

If you can PM me your username and serial number of the router, I'll be happy to get it added back on

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dhru81
Newbie
Posts: 3
Registered: a week ago

Re: How do I update the firmware on my Hub One router?

Hi @Gandalf  is it possible to push a router firmware update to my router please. I'm having the same 5ghz issue,

 

Regards,

Dhru

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,316
Thanks: 6,520
Fixes: 1,076
Registered: ‎21-04-2017

Re: How do I update the firmware on my Hub One router?

@Dhru81 What firmware is your router on?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dhru81
Newbie
Posts: 3
Registered: a week ago

Re: How do I update the firmware on my Hub One router?

@Gandalf Currently on 4.7.5.1.83.8.263

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,316
Thanks: 6,520
Fixes: 1,076
Registered: ‎21-04-2017

Re: How do I update the firmware on my Hub One router?

Thanks for the confirmation @Booboo12 

You're on the latest firmware version already, we're due to roll out a newer one within the next couple of months to everybody but if you post Here you may be able to jump the queue.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team