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How do I update the firmware on my Hub One router?

moonfruit
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Posts: 1
Registered: ‎10-06-2021

How do I update the firmware on my Hub One router?

My Hub One is currently running 4.7.5.1.83.8.217.

 

What do I have to do to update the firmware to the latest version?

12 REPLIES 12
Baldrick1
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Re: How do I update the firmware on my Hub One router?

@moonfruit  Welcome to the forum.

You can’t update it, it’s done remotely by Plusnet. If you factory reset it by pushing a paperclip or similar in the reset hole and keeping the switch closed by about 30 seconds it will reset itself back to the original settings. If the hub is properly registered in the Plusnet system this should trigger a firmware update in the next day or so. Alternatively you need either a helpful Plusnet staffer to come along or ring in and hope that you get an Agent who understands what you want.

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Gandalf
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Registered: ‎21-04-2017

Re: How do I update the firmware on my Hub One router?

Thanks for your post @moonfruit and welcome to our Community Forums

That firmware version indicates your Hub One has dropped off the hardware management platform

If you can PM me your username and serial number of the router, I'll be happy to get it added back on

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 Anoush Mortazavi
 Plusnet Help Team
Dhru81
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Posts: 3
Registered: ‎13-06-2021

Re: How do I update the firmware on my Hub One router?

Hi @Gandalf  is it possible to push a router firmware update to my router please. I'm having the same 5ghz issue,

 

Regards,

Dhru

Gandalf
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Re: How do I update the firmware on my Hub One router?

@Dhru81 What firmware is your router on?

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 Anoush Mortazavi
 Plusnet Help Team
Dhru81
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Posts: 3
Registered: ‎13-06-2021

Re: How do I update the firmware on my Hub One router?

@Gandalf Currently on 4.7.5.1.83.8.263

Gandalf
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Re: How do I update the firmware on my Hub One router?

Thanks for the confirmation @Booboo12 

You're on the latest firmware version already, we're due to roll out a newer one within the next couple of months to everybody but if you post Here you may be able to jump the queue.

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 Anoush Mortazavi
 Plusnet Help Team
Numlock
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Posts: 3
Registered: ‎25-06-2021

Re: How do I update the firmware on my Hub One router?

Hi @Gandalf, I had problems about 18 months ago and after talking to a Plusnet advisor I replaced my modem with identical Sagecom which my daughter no longer needed. All went well after set up but the software has never updated,  details are ver 4.7.5.1.83.8.237.2.2  last updated 04/11/2017.  As I didn't notify Plusnet of the swop does it need to be added to the hardware management platform?

Thanks

 

TheMightyAJ
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Re: How do I update the firmware on my Hub One router?

Hi @Numlock,

Just to confirm is this a Plusnet branded Sagecom router?

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 Alex H
 Plusnet Help Team
Numlock
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Posts: 3
Registered: ‎25-06-2021

Re: How do I update the firmware on my Hub One router?

Hi - yes it is the Plusnet branded Sagecom router

TheMightyAJ
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Re: How do I update the firmware on my Hub One router?

Thanks for clarifying this @Numlock. If you'd like to send us the routers serial number and 1st six characters of the MAC code via a private message then we'd be happy to add this to your account and request a firmware update be patched through.

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 Alex H
 Plusnet Help Team
Numlock
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Registered: ‎25-06-2021

Re: How do I update the firmware on my Hub One router?

Hi - do you mean the mac address ?

TheMightyAJ
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Re: How do I update the firmware on my Hub One router?

Yes please.

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 Alex H
 Plusnet Help Team