Help with my BT Smart Hub 6A rebooting nightly
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Help with my BT Smart Hub 6A rebooting nightly
08-08-2020 11:19 AM
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Hi all , hope someone can advise, I new to the forum, but been with Plusnet for 17 months, and recently bought a Smart Hub 6a and setup up 5 days ago as advised on this forum and all appears to be working with better Wi-Fi coverage, the main reason for the change. Since then it has had 2 firmware updates on consecutive nights and for the following 3 nights it has rebooted at around 12am, which I am concerned will not stop and may eventually affect my line speed. The last log shows
00:02:43, 08 Aug.
:A device reset was performed. Reason TR69(3)
I have attached the status page which shows firmware version SG4B1000E020 and my model is 084319
I am coming to the end of my Plusnet contract, so what happens to this router will affect my decision to stay or leave. The Plusnet Hub One Wi-Fi performance was not a good one in our household.
Re: Help with my BT Smart Hub 6A rebooting nightly
08-08-2020 2:39 PM
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It would appear that you are one of the unlucky ones that is having this problem with the latest residntial firmware. It is also affecting BT's own residential customers so hopefully a fix will come out soon.
You should be aware that using a Smarthub on your Plusnet account is not supprted by Plusnet so threatening to leave if it's not corrected quickly will have no affect.
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