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Help, please; Plusnet Hub Two causing a misery

FIXED
rodneymf
Grafter
Posts: 28
Thanks: 4
Fixes: 1
Registered: ‎20-02-2012

Help, please; Plusnet Hub Two causing a misery

Finally went to FTTP yesterday which necessitated moving from Hub One to Hub Two.  Since when my life has become a misery!  Whilst the router settings show my NAS, printer and android phone on the list of attached devices, I can't find my NAS using windows explorer so it won't connect to exchange files, I can't get my printer to talk to my computer and I can't sync my calendar on my computer with my mobile.  Can anybody help, please?

 

Rodney

3 REPLIES 3
jab1
The Full Monty
Posts: 22,706
Thanks: 7,927
Fixes: 334
Registered: ‎24-02-2012

Re: Help, please; Plusnet Hub Two causing a misery

@rodneymf In the case of your printer, that needs to be returned to factory settings and allowed to pick up the new Hubs credentials - search 'reset printer.

Sorry I can't help with the other issues, but, again,using your search engine of choice, you should be able to find the required help.

John
Dan_the_Van
Superuser
Superuser
Posts: 4,217
Thanks: 2,513
Fixes: 122
Registered: ‎25-06-2007

Re: Help, please; Plusnet Hub Two causing a misery

Fix

@rodneymf 

You didn't mention which windows version you are using.

With windows 10/11 the PC will detect a new network and have likely changed the network to a 'Public Network'

Try changing to 'Private network' to see if that helps.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rodneymf
Grafter
Posts: 28
Thanks: 4
Fixes: 1
Registered: ‎20-02-2012

Re: Help, please; Plusnet Hub Two causing a misery

 

@Dan_the_Van

Thanks so much for this.  PC on Windows 11 and the situation appears to have been exactly as you suspected.  Changed to a private network and the printer popped out the document I had tried to print.  Other things appear to be working as well.  I can breath again.

Rodney