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Fibre dropping out after 5 minutes

VYEATS
Hooked
Posts: 6
Registered: ‎29-10-2023

Fibre dropping out after 5 minutes

Hi I am new to Plusnet and fibre was dropping out every 5 mins then saying password was wrong! Have tried everything but disabling 5Ghz has worked-do I need this? Will it impact on my speed please?
16 REPLIES 16
Baldrick1
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Re: Fibre dropping out after 5 minutes

Moderator's note:
Topic moved from Broadband to My Router

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MisterW
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Re: Fibre dropping out after 5 minutes

Have tried everything but disabling 5Ghz has worked-do I need this? Will it impact on my speed please? 

@VYEATS if all your devices are only 2.4ghz compatible , then No. However 2.4ghz is limited to around 100Mb real world speed, so if you've got devices capable of using the 5ghz band then they will suffer the reduced speed.

This https://www.intel.com/content/www/us/en/products/docs/wireless/2-4-vs-5ghz.html gives a good explanation

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Re: Fibre dropping out after 5 minutes

Welcome to the forums, @VYEATS . What you have said above sounds very strange. If your connection was dropping out 'every 5 minutes' that suggests a network issue, Saying the password was wrong suggests your username/password combination was still set to <setup@plusdsl.net>, rather than <youraccountname@plusdsl.net>, and disabling 5Ghz is a slight red herring - that will have no bearing at all.

John
VYEATS
Hooked
Posts: 6
Registered: ‎29-10-2023

Re: Fibre dropping out after 5 minutes

Hi I checked that, it was definitely my username not setup@
jab1
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Re: Fibre dropping out after 5 minutes

What happens if you re-enable 5Ghz?

John
Baldrick1
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Re: Fibre dropping out after 5 minutes

@jab1 

My reading is that the network is up and fine as it works when devices are connected via the 2.4GHz band. The problem is therefore  the  rejection of the 5GHz SSID password, presumably an incorrect flag being raised by the synchronised 2.4 and 5GHz bands.

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jab1
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Registered: ‎24-02-2012

Re: Fibre dropping out after 5 minutes

Thanks, @Baldrick1 . Hadn't thought of that, but AIUI, both bands use the same P/W?

John
VYEATS
Hooked
Posts: 6
Registered: ‎29-10-2023

Re: Fibre dropping out after 5 minutes

I’m too scared to!
VYEATS
Hooked
Posts: 6
Registered: ‎29-10-2023

Re: Fibre dropping out after 5 minutes

Ok I’ve turned the 5 g back on and downstairs devices still working but upstairs ones can’t connect to internet
jab1
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Re: Fibre dropping out after 5 minutes

Strange. What devices do you have upstairs, and how old are they?

John
VYEATS
Hooked
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Registered: ‎29-10-2023

Re: Fibre dropping out after 5 minutes

Amazon fire stick old version and a HP pc 2 years old
jab1
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Re: Fibre dropping out after 5 minutes

What message do you get on the PC? I suspect the Firestick uses 2.4Ghz only. Did these items connect whilst the 5Ghz was turned off?

John
VYEATS
Hooked
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Registered: ‎29-10-2023

Re: Fibre dropping out after 5 minutes

Yes they worked on 2.4
jab1
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Re: Fibre dropping out after 5 minutes

In that case, and providing you are on FTTC and not Full Fibre (FTTP), my suggestion is to turn the 5Ghz off.

John