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F@ST2704N shows no connections

mikcatta
Dabbler
Posts: 14
Fixes: 1
Registered: ‎03-09-2019

F@ST2704N shows no connections

3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N

 

Devices currently connected to your Plusnet Router:

<shows nothing>

 

Our PlusNet router keeps having a fit. Today it is showing no connections, even though I am on the wifi and connected to it. Is there anyway we can get it updated/replaced?

Sometimes, it goes really slow and we have to reboot it, as it crawls along.

 

 

2 REPLIES 2
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 218
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: F@ST2704N shows no connections

Hey @mikcatta, I couldn't reach you over the phone so I raised a ticket here for you. I've made some adjustments to the line's Signal to Noise Ratio as this was set quite low, this might have been causing some issues with performance. If you wouldn't mind monitoring this over the weekend and update me on that ticket, I'll get back to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
mikcatta
Dabbler
Posts: 14
Fixes: 1
Registered: ‎03-09-2019

Re: F@ST2704N shows no connections

Yep will do. Iam slightly confused as to how the SNR would affect the display of WiFi connections, but will monitor it over the weekend.