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Do Plusnet throttle other routers?

Berty
Newbie
Posts: 3
Registered: 3 weeks ago

Do Plusnet throttle other routers?

Hi,

 

Just swapped to FTTP 900 and I am getting better results on the latest plusnet hub than a Netgear XR1000 V2 which makes me think  Plusnet don;t like you using your own gear. So they throttle it?

 

Anyone throw any light on this please

 

Many thanks

5 REPLIES 5
MisterW
Superuser
Superuser
Posts: 17,383
Thanks: 7,016
Fixes: 488
Registered: ‎30-07-2007

Re: Do Plusnet throttle other routers?

I can assure you they don't! I have always used my own router and get the full speed on my FF900 connection. 

Is it wired speeds that are affected or wireless ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bobpullen
Community Gaffer
Community Gaffer
Posts: 17,025
Thanks: 5,214
Fixes: 326
Registered: ‎04-04-2007

Re: Do Plusnet throttle other routers?

@Berty - what QoS/prioritisation features do you have enabled, if any? Tried with them switched off?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

MisterW
Superuser
Superuser
Posts: 17,383
Thanks: 7,016
Fixes: 488
Registered: ‎30-07-2007

Re: Do Plusnet throttle other routers?

@Berty this might be worth reading https://community.netgear.com/discussions/en-home-nighthawk-pro-gaming-routers/xr-1000-slow-speeds-i...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Berty
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Do Plusnet throttle other routers?

Thanks for the input.

 

Connection is wired.
Whilst testing was only one PC connected.
Slower download and higher ping on the XR rather than the plusnet hub,
Read so much and tried so many suggestions nothing worked
Reset XR and reconfigured it.

Berty
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Do Plusnet throttle other routers?

Given up on the XR1000 bought a R3 to try.