Difficulty getting wifi on laptop
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Re: Difficulty getting wifi on laptop
23-07-2021 11:17 AM
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can you open terming (cmd+space and type 'terminal' into spotlight)
then try:
ping bbc.co.uk
and paste the results here
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Re: Difficulty getting wifi on laptop
23-07-2021 3:17 PM
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Hi Dvorak. Have typed terminal in spotlight and got search results I need various headings (images, bookmarks etc. I don’t see where to “ping bbc.co.uk”
Re: Difficulty getting wifi on laptop
23-07-2021 3:38 PM
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You'll see Terminal in there.
that'll give you a black box with a flashing cursor.
you can type the ping command there.
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If it fixed it click 'This fixed my problem'
Re: Difficulty getting wifi on laptop
on 23-07-2021 3:57 PM - last edited on 23-07-2021 3:59 PM by dvorak
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I hope this is what you were looking for:
Re: Difficulty getting wifi on laptop
23-07-2021 4:05 PM
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And it's still saying not connected to Internet?? Have you checked if safari can find bbc.co.uk? Have you tried a different browser?
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Re: Difficulty getting wifi on laptop
23-07-2021 4:09 PM - edited 23-07-2021 4:10 PM
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yeah, that shows that the laptop is connected to the internet.
so issue may be with Safari.
Do you have another browser you can try?
@Baldrick1 beat me to it
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Re: Difficulty getting wifi on laptop
23-07-2021 8:11 PM
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Just installed Firefox. Still not connecting. What next?
Re: Difficulty getting wifi on laptop
23-07-2021 10:28 PM
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23-07-2021 10:33 PM
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1)Hold option and click the Wi-Fi icon in your menu bar.
2)Select Open Wireless Diagnostics… from the drop-down menu.
3)Follow the onscreen prompts to complete your diagnostics.
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Re: Difficulty getting wifi on laptop
24-07-2021 8:03 AM
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Ok got it. Diagnostics came up with Custom IPv4 Settings - “switching to DHCP May fix” and it seems to have done. Thanks for your help.
Re: Difficulty getting wifi on laptop
24-07-2021 8:05 AM
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If it helped click the thumb
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