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Connection dropping - Gamer

SDavey
Newbie
Posts: 1
Registered: ‎19-01-2023

Connection dropping - Gamer

‎19-01-2023 12:07 PM

Our Broadband is fine on phones (mostly) and smart TV but on the playstation and gaming PC it drops completely as if the wifi doesn't exist.  Once it does it once in an evening it does it eery 10mins or so.  Quick google suggests an issue with the router . . . anyone else experienced this, will a new router fix the problem?

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Baldrick1
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Registered: ‎30-06-2016

Re: Connection dropping - Gamer

‎19-01-2023 12:43 PM


Moderators Note

This topic has been moved from Broadband to My Router

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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willcutforth
Plusnet Help Team
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Registered: ‎27-11-2020

Re: Connection dropping - Gamer

‎19-01-2023 3:23 PM

Welcome to the forums @SDavey

 

Do you have any devices that can connect via an ethernet connection? If so, are you able to connect via it to see if you have a similar issue? 

What that will do is it will help to determine whether it is a line issue or a wi-fi issue.

If it does turn out out to be a wi-fi issue, please look at the following page for further tips for better wi-fi

https://www.plus.net/help/broadband/getting-the-best-wifi-signal/

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
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