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Broadband username issue

FIXED
MJL86
Newbie
Posts: 4
Registered: ‎23-02-2024

Broadband username issue

Hi

I have the same issue that many seem to have with regards to the username being setup@plusdsl.net, I have followed the instructions to change it to my details but every time it connect it reverts back to the setup username?!? Any advice?
9 REPLIES 9
jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Broadband username issue

@MJL86 Is this a new connection (to Plusnet) and have you been advised that it is 'live'?

John
MJL86
Newbie
Posts: 4
Registered: ‎23-02-2024

Re: Broadband username issue

Hi yes I am new to plusnet and reccived a ready to go email this morning
jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Broadband username issue

Fix

OK. I don't know which method you used to set your username, but be aware it can take up to 23.59 of your 'live' date for PN's system to 'get  all it's ducks in a row'. Try doing a factory reset on the Hub - press a paper clip or similar into the reset hole on the rear of the Hub, keep it closed until the light goes green, and then wait 5 minutes or so for it to complete the reset.

John
MJL86
Newbie
Posts: 4
Registered: ‎23-02-2024

Re: Broadband username issue

Will try that thanks for your help
jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Broadband username issue

Let us know if it works.

John
HPsauce
Seasoned Pro
Posts: 7,159
Thanks: 249
Fixes: 4
Registered: ‎02-02-2008

Re: Broadband username issue

If it's a Plusnet-supplied hub you don't need to change anything, it's set up automagically.

If you do want to change it you probably have to "disconnect" first, you can't change that field while authenticated and connected. And remember to save it too!

jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Broadband username issue

@HPsauce The OP is a new customer - I suspect the PN systems haven't all lined up properly yet.

John
MJL86
Newbie
Posts: 4
Registered: ‎23-02-2024

Re: Broadband username issue

All working well now. Thank you for your assistance
jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Broadband username issue

Glad to help, @MJL86 👍

John