cancel
Showing results for 
Search instead for 
Did you mean: 

Been a customer for years but still got a old router

wesupportthepal
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-09-2021

Been a customer for years but still got a old router

Been with plus net for years and popped around a friends house the other day and he has the shinny new plusnet router 

I re contracted a few months ago but was not offered the new router 

i am feeling robbed think i will go to gigaclear when contract ends 

 

Go on all wave goodbye to me now 😢

 

10 REPLIES 10
Dan_the_Van
Aspiring Hero
Posts: 2,413
Thanks: 1,065
Fixes: 67
Registered: ‎25-06-2007

Re: Been a customer for years but still got a old router

@wesupportthepal 

Try calling Customer Options Team on 0800 013 2632 explain you were not offered a new router.

HTH

 

wesupportthepal
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-09-2021

Re: Been a customer for years but still got a old router

Well i upgraded in December 2021 was the hub 2 around then ? 

Dan_the_Van
Aspiring Hero
Posts: 2,413
Thanks: 1,065
Fixes: 67
Registered: ‎25-06-2007

Re: Been a customer for years but still got a old router

@wesupportthepal 

The Hub Two was not long released for plusnet home broadband users last December for Unlimited and Unlimited Extra Fibre (FTTC) customers only, but you had to request one. It wasn't offered as part of the renew then, might different now. If you have Unlimited Broadband (ADSL) I think you could have requested a Hub One.

 I doubt you could request a new one unless your current Hub has developed a fault like dropping of wireless connections! You can use a 3rd Party xDSL (ADSL/VDSL) modem/router of you choice if you want.

The Hub Two does not allow the splitting of the 2.4GHz and 5GHz wireless names which might be a problem for you.

HTH

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,545
Thanks: 10,224
Fixes: 1,596
Registered: ‎21-04-2017

Re: Been a customer for years but still got a old router

Hi there,

Are you having any issues with your router you've currently got? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
wesupportthepal
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-09-2021

Re: Been a customer for years but still got a old router

No i am using a bt smart hub 😁

dazgee1965
Grafter
Posts: 27
Thanks: 9
Registered: ‎28-06-2022

Re: Been a customer for years but still got a old router

In all honesty I would suggest buying your own router.
ISP routers do the trick but not that great.
Dan the Van has pointed out the 2.4 and 5ghz WiFi problem with the home hub 2 so if you have a mixture of these devices you might run into a problem.
Even if you don't it would be future proofing if you encountered it with new devices in the future.
I'm not sure if the home hub 2 supports WiFi6 but newer laptops, mobile phones etc would perform better with a router that supported the feature.
wesupportthepal
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-09-2021

Re: Been a customer for years but still got a old router

Yes I'm undecided if I should get a mesh system or a new router
What router would you recommend ?
Dan_the_Van
Aspiring Hero
Posts: 2,413
Thanks: 1,065
Fixes: 67
Registered: ‎25-06-2007

Re: Been a customer for years but still got a old router

The are many online reviews for modem, routers and mesh systems. TP-Link, Netgear, Asus and many others, the final choice depends on how much money you want to spend.

In some cases all that is required is a wireless extender rather than a Mesh network, Mesh hardware comes at a cost.

For years now I have favoured TP-Link products and find their One Mesh system works well for me. 

The plusnet Hub Two can be configured in 'Bridge Mode' (modem only) which is handy as this allows you to buy a router only device or mesh system with built in router, both must support PPPoE connections.

HTH

 

 

dazgee1965
Grafter
Posts: 27
Thanks: 9
Registered: ‎28-06-2022

Re: Been a customer for years but still got a old router

I'm with you on TP Link routers. My previous one for FTTC was rock solid and never missed a heartbeat.
The AX3000 I bought for FTTP is a really nice piece of kit and blows hub2 out of the window.
wesupportthepal
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-09-2021

Re: Been a customer for years but still got a old router