cancel
Showing results for 
Search instead for 
Did you mean: 

BT smarthub2 query

arbeeuk
Newbie
Posts: 4
Registered: ‎25-11-2025

BT smarthub2 query

Just switched to Plusnet from BT. today, Everything working perfectly  with my BTsmarthub2 router. 

My query is - does BTsmarthub 2 still get updates etc automatically?.

2 REPLIES 2
Dan_the_Van
Superuser
Superuser
Posts: 4,305
Thanks: 2,600
Fixes: 124
Registered: ‎25-06-2007

Re: BT smarthub2 query

@arbeeuk 

I believe it will still receive updates, but I doubt they would be relevant for a plusnet connection.

If you take a look at the event.log on the hub, likely location >Advanced settings >Technical log >Event log

If there is a category "TR069 or CWMP" look there is see if there are any successful connection message to the CWMP server.

For a Hub two they read, start from the bottom line.

 

22:42:02, 29 Oct. CWMP: HDM socket closed successfully.
22:42:02, 29 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
22:42:02, 29 Oct. CWMP: HDM socket opened successfully.
22:42:02, 29 Oct. CWMP: session completed successfully
22:42:02, 29 Oct. CWMP: HDM socket closed successfully.
22:42:02, 29 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
22:42:01, 29 Oct. CWMP: HDM socket opened successfully.
22:42:01, 29 Oct. CWMP: HDM socket opened successfully.
22:42:01, 29 Oct. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
22:42:01, 29 Oct. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 2 PERIODIC
22:42:01, 29 Oct. CWMP: Initializing transaction for event code 2 PERIODIC

The above message code 2 PERIODIC are for an active connection CWMP/TR069 "I am here messages" they should repeat every 24 hours but not necessarily at the same time of my example

If you're not sure copy/paste a log entry example from your hub.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

arbeeuk
Newbie
Posts: 4
Registered: ‎25-11-2025

Re: BT smarthub2 query

Thanks for the quick response.

The hub has the latest firmware (april 2025) so I will see how things go for a while.