BT Smart Hub

[#1]

Hi

When I moved from BT to Plusnet in 2021 the router I was sent by Plusnet (Plusnet Hub 1) did not give me a particularly good speed so I programmed my BT Smart Hub 1 to use with Plusnet and it improved things.  I am now on a new Plusnet contract and use the Plusnet Hub2 they send me.  The service has deteriorated again so my question is can I programme by old BT Smart Hub 1 to use again on my new contract and is it likely to improve things.  If not any other suggestions.

Thanks

[#2]

@johna1414 Your BT Hub should work on your new contract without any 'reprogramming', so long as you haven't changed product.

[#3]

@johna1414 

In what way has it deteriorated?

[#4]

Moderator's note:
Thread moved from Broadband to My Router

[#5]

Hi, just slower than it was when i was using my BT SmartHub 1 when i had my old Plusnet contract.  When i signed up for my new Plusnet contract they sent me a new router which i am using at the moment but it is slower.

John

[#6]

In what way is it slower?

[#7]

Just slower at loading pages while browsing really

[#8]

To be honest, that doesn't sound much like a router issue, but as I said above, there is no 're-configuring' needed on the BT Hub.

Try substituting it for the PN Hub2 and see how you get on.

[#9]

@johna1414 

which product are you now on,  it may not be suitable for Full Fibre.

Clearly you would need to change the broadband username password pair for you current contract.

[#10]

definitely slower since the day i started on my new plustnet fibre product contract.  it came for a new PN Hub2 (the one with a circle on the front).

[#11]

we live in the country and do not have full fibre all the way to the house.  last bit is still BT copper

[#12]

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@johna1414 wrote:

definitely slower since the day i started on my new plustnet fibre product contract.  it came for a new PN Hub2 (the one with a circle on the front).

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I know you say pages 'seem to load slower', but that is subjective. What speeds were you advised to expect, in your new contract?

[#13]

Hi, yes i agree it is subjective but i have been with PN since since 2021 so don't really expect my new contract which started a couple of months ago to be worse.   i guess i have probably answered my own question here.  in 2021 when i moved to PN the router they sent me did not give me the speed i had with my BT router so i reprogrammed the BT Smart Hub 1 to work with PN.  It got better so i probably just need to go back to using the BT router again.

[#14]

@johna1414 

in 2021 when i moved to PN the router they sent me did not give me the speed i had with my BT router so i reprogrammed the BT Smart Hub 1 to work with PN.  It got better so i probably just need to go back to using the BT router again.

Are we talking wireless speeds here ?

I ask because the Plusnet Hub2 is basically the same as the BT Smart Hub 2, which in theory should be better than the BT Smart Hub 1 (and Plusnet Hub 1).

If the problem is just wireless speeds, then it could be as simple as changing the wireless channel. By default , routers are usually set for automatic channel assignment, meaning they scan for adjacent wifi networks and try to pick a channel with least interference. However they often don't do it very well!.

[#15]

thanks, I could try that if i knew how.  i will see if i can get some instructions online.